Manager, Retail Operations | Global Beauty Brand

JOB SUMMARY

We are currently looking for a Temporary Manager, Retail Operations to join a reputable fragrance brand located in Brooklyn, NY. As part of the Store Operations department, this role will support the rapid growth of bricks & mortars doors and omni business in the North America region (USA and Canada) through the daily operational enhancements and through new door openings. This is a temporary role starting early March lasting until approximately end of November 2025. The role will be operating off a hybrid schedule on-site so only local candidates will be considered.

PRIMARY RESPONSIBILITIES:

Retail POS Data / System Management

• Oversees the communication with other departments and ensures timely new product launch & maintain the NA New Launch Tracker
• Conduct the testing and follow ups on POS updates and SKU coding with IT / PDM / SAP team on the accurate implementation
• Plan and execute the SRP updates through pre-screening of price data and SAP mapping
• Supervise the field teams through training on system upgrades and content updates on the Brand’s POS
• Escalate FSS & Department Stores IT tickets to ELC partners, ensuring a timely resolution

Operational Compliance Control

• Run monthly back-end reporting via Revel POS data, including Employee Discount reports, inventory management operational practices

New Door Opening Admin

• Manage retail accounting, POS account set up, L&E set up in Cransoft Mapping, opening order upload into POS and other technical back-end settings

Capex Budget Management

• Liaising with the Executive Director, manage coding/assigning the Counter Capex into project data
• Assist Executive Director with the Capital Accounting team, to ensure the timely submission of billback package to Retailers

Collateral and Indirect Procurement Management

• Support Executive Director in collateral and VM inventory management and forecasting for new launches
• Submit Plant PO to support new launches, new door openings, and new display options
• Monthly stock reconciliation of on-hand displays via SAP data
• Track and follow up on the POs in Ariba for collateral and VM, ensure timely payment
• Monthly supply ordering for retailer counter
• Business card ordering

• General Store Operations team support for FSS & Counters; ownership of maintenance inbox
• Cash pickup management / supply ordering

PROFILE

• 4 years of experience in retail operation or similar field, with strong skill background for data management and technical operation
• Team player (able to work with multiple depts., and tasks outside one’s scope)
• Strong sense of details
• Ability to adapt to the operation model and culture specific to Le Labo
• Multi-tasking
• Strong capability with working autonomously with third party vendors with full understanding of industry-specific terms
• Excellent inter-personal communication skill
• Entrepreneurial mindset
• Experience in working store set up, operations a plus
• Strong work ethic, hardworking and able to work extended hours, on an ad-hoc basis

QUALIFICATIONS

• Valid legal status for traveling within US and Canada
• Commute to Williamsburg, Brooklyn office 3 days a week; WFH on other dates
• Advance knowledge of Excel (Pivot Table, V-Lookup a must)
• Familiarity with Microsoft programs on Mac computer
• Physically capable to lift packages up to 20lb
• Available for visiting local warehouse and boutique as needed