What are the responsibilities and job description for the Inside Sales Rep and Product Specialist position at RC Trailers?
The Inside Sales Rep and Product Specialist will play a fundamental role in achieving our RC Trailers customer acquisition and revenue growth objectives. It will facilitate and generate complex product quotations, train staff on product configurations, establish options and packages, enter complex sales orders in the system and coordinate Marketing materials/events with responsible functions. The role may facilitate high telephone call frequency and work directly with Dealer/Customers to ensure effective capture of complex product orders. This person will also generate interest, qualify prospects and close sales for assigned Dealers. The role requires extensive Products Knowledge, configurations and applications as well systems and processes. The function will generate multiple custom quotations for a variety of Dealers daily. This person will proactively manage shipment of trailers to achieve and exceed daily revenue goals.
Responsibilities
Responsibilities
- Ensure a safe and employee friendly work environment.
- Service Dealers through quotation, order placing and shipping demands to ensure attainment of daily revenue goals – close sales.
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
- Generate complex product quotations and assist other Sales staff on complex product inquiries/quotes.
- Communicate with Dealers on special and complex trailer requirements (non-standard/custom products) in order to generate effective configurations for procurement, manufacturing and pricing.
- Generate Marketing Material, Pricing structures, Sales Materials, Price Books and assist to establish accurate BOM’s.
- Continuously assess competitive products for trends and features in order to maintain RC Trailers value proposition advantage.
- Participate in VA/VE activities to drive profitability.
- Act as VOC for the organization.
- Understand customer needs and requirements.
- Route qualified opportunities to the Sales Leadership for further development and closure.
- Close sales and achieve daily, weekly, monthly and quarterly goals.
- Service and protect core business through excellent service and follow-up.
- Engage in cold-calling of potential buyers/clients and contact current ones
- Act as the primary internal point of contact for customers – be the voice of RC Trailers.
- Perform outbound emails and calls, and inbound lead generation and follow-up.
- Research potential accounts, identify key players and generate interest.
- Maintain and expand a database of prospects within the assigned territory.
- Answer phones, generate quotations and place orders for customers.
- Upsell options to Dealers/Customers by recommending higher-end configurations and applications.
- Coordinate order entry with Customer Service and Order Entry.
- Present sales status reports as required.
- Respond swiftly and courteously to customer complaints or inquiries and engage Warranty function to ensure effective resolution of complaints.
- Assist in widening brand recognition using social media and the traditional means of advertising.
- Ensure the smooth running of sales process
- Build rapport with customers through friendly, engaging communication.
- Generate effective and strategic sales methods with the Leadership.
- Exceptional RC Trailer product knowledge.
- Proven inside sales experience.
- Demonstrated complex product configuration abilities.
- Excellent engineering aptitude.
- Track record of over-achieving goals.
- Comprehensive understanding of the Ordering system.
- Strong phone presence and experience dialing dozens of calls per day.
- Experience working with Salesforce.com or similar CRM.
- Excellent verbal and written communications skills.
- Strong listening and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- BA/BS degree or equivalent.
