Licensed Insurance Customer Service Representative

Job Description

Must have active property casualty insurance license and 2 years working with commercial lines accounts preferably in an independent insurance agency setting.

Join the team at Reagle & Padden, Inc., where we're dedicated to providing remarkable and personalized service in the heart of Parkersburg, West Virginia. As a Licensed Insurance Customer Service Representative, you will be at the center of our quest to deliver excellence in customer service. Our position allows you to work directly with clients to ensure their needs are not only met but exceeded. Here at Reagle & Padden, you will find a positive and inviting environment where teamwork, support, and professional growth are key. You will be handling customer inquiries, assisting with claims, and managing policy details with attentiveness and professionalism. This role offers the chance to make a lasting impact on our clients' lives through exemplary service. If you are eager to work in an engaging office setting and are passionate about client satisfaction, Reagle & Padden is the place for you.

Salary: $30000.00 - $50000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

• Customer Interaction: Serve as the primary point of contact for policyholders, effectively addressing all inquiries and concerns.
• Policy Management: Provide in-depth guidance on policy options, ensuring customers receive tailored solutions to meet their needs.
• Documentation: Accurately process and maintain client records and handle policy renewals and adjustments efficiently.
• Problem Solving: Handle and resolve complaints promptly while providing satisfactory solutions to the customers.
• Client Retention: Develop and maintain strong relationships with clients, aiming for high levels of customer satisfaction and retention.
• Compliance: Ensure all operations adhere to insurance regulations and company policies.

• Licensing: Active West Virginia and/or Ohio Property & Casualty License is required.
• Experience: 2 years previous experience in commercial lines customer service, within the insurance industry.
• Communication Skills: Excellent verbal and written communication skills are essential.
• Customer Service Orientation: Strong commitment to providing outstanding customer service and resolving client issues effectively.
• Problem Solving: Ability to handle client inquiries and provide resolutions quickly and efficiently.
• Team-Oriented: Willingness to collaborate with team members and contribute positively to team dynamics.
• Organizational Skills: Strong organizational skills with the ability to multitask and prioritize effectively.
• Demonstrate a high level of self-motivation and accountability, consistently achieving goals and completing tasks independently without direct supervision or constant guidance.