Single-Family Property Manager

PROPERTY MANAGER

The Property Manager is responsible for Building Trust with current and prospective clients through excellent and proactive communication regarding their investments. By monitoring maintenance activities, ensuring great rental rates, and safeguarding both the income and asset, the Property Manager Delivers Value to those clients. The Property Manager is a licensed real estate professional, knowledgeable of relevant laws and changing legislation, and always Upholding Integrity. Through our Vision, the Property Manager always strives to Elevate Excellence.

CAREER PATH

Property Manager I – Property Manager II – Portfolio Manager – Director of Property Management

ESSENTIAL RESPONSIBILITIES:

1. Management of the client experience

• Proactive communication through established processes
• Driving net promotor scores (NPS) and survey responses / reviews
• Setting and delivering on achievable client expectations

2. Marketing of available properties

• Writing marketing descriptions, developing strategies to minimize vacancy
• Set rental rates with input from management and/or PM Team
• Active engagement with Resident Management team throughout vacancy
• Weekly communication with clients throughout vacancy

3. Asset Management

• Understanding and communicating depreciation, wear and tear of rentals
• Tracking rental data
• Fixed assets such as appliances and HVAC equipment
• - Compliance information such as Radon, lead paint, other
• - Specifics such as keys/codes, mailbox location, home warranty info, HOA or community information for access to shared spaces or pools
• - Utilities and reimbursements
• - Default lease and renewal templates, as well as disclosures
• Performing initial inspections, and reviewing periodic inspections with clients
• Shared responsibility in move-out and move-in inspections during busy season

4. Maintenance Management

• Oversight of Property Coordinator correspondence
• Budgeting and review of annual maintenance expenses
• Monthly review of maintenance activities and owner statements
• Oversight of work order flow and completion of the work order process
• Engaging in client insurance claims
• Participation in after-hours on-call rotation

5. Lease Management

• Monitoring delinquency in the portfolio
• Leading eviction processes including attorney communication

6. Financial Management

• Reviewing monthly and annual statements
• Budget for annual maintenance and expenses
• Seek approval for ongoing maintenance
• Review comparable rental data and prepare rental pricing strategies

7. Interpersonal Management

• Calm, clear and respectful communication
• Strong active and passive listening skills
• Timely responses
• Early communication of mistakes or broken agreements
• Use of clarifying questions
• Exercise strength in de-escalation

8. Professional Development

• Initiative and responsibility in maintaining licensure and certifications
• Emphasis on Fair Housing, Warranty of Habitability, Colorado Residential Landlord and Tenant Act
• Attending and participating in office meetings
• Seeking opportunities for networking and growth
• Timely completion of required training
• Participation in the development and maturation of company processes

9. Portfolio Management (Portfolio Manager Only)

• Wealth Optimizer Certification
• Sam Certified
• Investment expertise to discuss returns on investment, equity growth, principle reduction, tax benefits, 1031 exchanges
• Mastery of landlord/tenant law, local and state legislation, market conditions

KEY ATTRIBUTES

1. Highly detail oriented and organized in work

2. Strong analytical thinking and troubleshooting skills

3. Excellent communication and interpersonal skills with a customer service focus

4. Ability to act and operate independently with minimal daily direction from manager to accomplish objectives

5. Proficiency with email, phone and web apps, and Microsoft Office applications

6. Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results

REQUIREMENTS

1. Licensed Real Estate Agent / Broker (Wyoming / Colorado)

2. Life360 account participation for worktime accountability / safety

3. Tracking hours and appointments in shared Google Calendar, linked to AppFolio

4. Recording maintenance hours logged through AppFolio work orders

5. Basic accounting knowledge

6. Local area knowledge (School districts, desirability, rent rates)

7. Property maintenance knowledge

8. Competency in the following:

• · Residential Tenancies Act
• · Strata Titles Legislation
• · Property, Stock and Business Agents Act
• · Anti-Discrimination Act
• · Trade Practices and Fair Trading Acts
• · Certificates of Registration

PERFORMANCE EXPECTATIONS

1. Maintain survey and NPS results at or above 7/10

2. Achieve at least 1 - 4 star Google review per quarter

3. No more than 1 management escalation per quarter for at-fault issues

4. Maintain zero owner payables over 90 days

5. Limit at-fault company expenses to $200 or less per quarter

6. Zero unexcused absences per quarter

7. Maintain zero work orders open beyond 60 days

8. Achieve peer teamwork reviews at or above 7/10

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Paid time off

Experience:

• Property Management: 3 years (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Colorado Real Estate Broker's License (Required)

Ability to Commute:

• Fort Collins, CO 80525 (Required)

Ability to Relocate:

• Fort Collins, CO 80525: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $60,000