Demo

Administrative Assistant

RealManage
Vero Beach, FL Full Time
POSTED ON 3/4/2025
AVAILABLE BEFORE 6/4/2025

Overview

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work ®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview :

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 32 states and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000 ), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles :

  • Integrity :  we always do the right thing.
  • Respect :  for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
  • Selflessness :  more than teamwork; we are part of something special and much larger than any of us.
  • Personal Relationships :  we are a professional services company; people do business with people they like.
  • Always Improving :  never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

Job Description : The Administrative Specialist is primarily responsible for assisting the Licensed Community Association Manager in the day-to-day administrative tasks of a portfolio of Associations and tending to the needs of the Associations’ residents.The Administrative Specialist reports directly to the Director of Client Services and is provided direction and guidance from the Licensed Community Association Manager.

JOB RESPONSIBILITIES :

1. Assist the CAM with the following tasks :

  • Familiarization with Community Governing Documents
  • Board of Director Meetings
  • Notice Mailings

  • Meeting Preparation
  • Annual and Organizational Meetings
  • Notice Mailing

  • Meeting Preparation
  • Attend Meeting to assist with sign-in, ballot and proxy counting
  • Budget Meeting
  • Vendor Mailing

  • Notice Mailing
  • Meeting Preparation
  • 2. Administrative Functions / Client Support :

  • Process Warranty Deeds / Welcome Letter
  • Scan and Save to Caliber

  • Mail Welcome Letter
  • Data entry and Record Updates
  • Resident Info Sheet

  • Certificate of Appointment of Voting Representative
  • Email Authorization
  • Directory Consent
  • E-Voting Authorization
  • Client On-boarding
  • Welcome Mailing

  • Update all forms to reflect management company change
  • Upload revised forms to the Share Drive

  • Upload revised forms to Caliber
  • Community information
  • File appropriately to the Share Drive

  • Upload as necessary to Caliber
  • Process Sales Applications
  • Process Lease Applications
  • Process ARC Applications
  • Process Maintenance requests :
  • Create workorders

    Distribute to vendor

  • Follow-up and update record
  • Process Violation letters
  • Follow-up and update record

  • Client Communication / Eblasts
  • Client, Board of Directors, Vendor Communication
  • Answer incoming calls
  • Effective and timely client correspondence
  • Greet and assist visitors
  • Update and Maintain Association Forms
  • Update and Maintain Association Directory (if applicable)
  • 3. Miscellaneous :

  • Serve as an ambassador of corporate culture and growth by leading by example.
  • Read and comply with the Real Manage and Keystone Property Management Group’s Employee Handbooks.
  • Follow all policies and Standard Operating Procedures as directed by Management.
  • Perform and or participate in any range of special projects, tasks and other related duties / tasks as assigned by Management.
  • Qualifications

  • High school diploma or GED required. Associate degree preferred.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
  • Excellent computer proficiency (MS Office – Word, Excel and Power Point).
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • Pay and Benefits :

    22.00   to $24.00, depending on education and experience.

    Benefits include :

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life and Disability Insurance
  • HSA (Required High Deductible Medical Plan to be eligible)
  • Education Reimbursement
  • 401K matching
  • Employee Assistance Program (EAP)
  • 11 paid Holidays
  • Salary : $22 - $24

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