What are the responsibilities and job description for the Implementation Consultant II position at RealPage?
WHO WE ARE:
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day!
ABOUT THE TEAM:
RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day!
As part of the SimpleBills Implementation Team associates are exposed to Untility Billing for Student, Multifamily and Single Family Custoemrs. Primary responsibilities are tied to Untility Billing and working closely with Account Management, Sales and Billing Operations. Opportunities for exposure to the various RealPage prodcuts and teams makes this a uniqie opportunity to join a growing team and be part of an established and growing organization.
WHAT YOUâLL DO:
The Implementation Consultant is responsible for working across multiple product teams to implement end-to-end solutions for customers. This includes analyzing requirements and gathering deliverables to successfully complete the implementation, gathering appropriate data or content, and coordinating with other departments. The Implementation Consultant serves as a subject matter expert for implementation best practices on the product or service they are supporting. The ideal candidate will have a minimum of 1 year experience in multifamily utility billing and management.
The Implementation Consultant is instrumental in effectively communicating challenges to the appropriate departments to ensure positive ongoing client experiences.
PRIMARY RESPONSIBILITIES:
Responsibilities for this position include but are not limited to the following:
- Manage multiple client implementations simultaneously
- Assist client in determining best practices for setup and configuration to achieve client’s desired result
- Conduct review with customer prior to release to confirm acceptance of data and configuration
- Accurately forecast activation dates and manage implementation appropriately to meet release dates
- Provide superior customer service to all internal and external customers
- Perform system setup and configuration ensuring accuracy of complex data and multi system integrations
- Maintain advanced knowledge of each product for which they are responsible
- Interpret and understand client business requirements
- Maintain accurate records of all communication received for each client
- Provide project management to ensure product activations are moving as quickly as possible
- Update activity records timely and accurately to ensure accurate reporting and client billing
- Manage defect or problem resolution to drive implementations to completion
- Notify management of any complications, missing data or system defects that might delay the implementation
- Identify and assist development with resolution and enhancements to workflow, scripts, or system defects
- Perform testing on new workflow, scripts, or solutions prior to implementation Provide project coordination as required for more complicated account setups to ensure successful completion
- Resolve complaints and answer questions from both internal and external customers
- Collaborate regularly with other departments to improve processes or procedures
- Ensure appropriate hand-offs and communication with Billing and Account Management
- Maintain knowledge of departmental processes and procedures
Excellent analytical abilities to grasp the key points from complicated details- Minimum 1 year experience in multifamily utility billing and management.
- Advanced knowledge of Microsoft Office products
- Must be able to effectively communicate with internal and external executive level customers
- Outstanding verbal and written communication skills; excellent presentation skills
- Must be able to multi-task, work in high paced and deadline driven environment
- A result-oriented individual who thrives working in a fast-paced environment
- Ability to work overtime as needed to ensure deliverables are met
- Minimal travel may be required; less than 10%
- Familiarity with RealPage products, SharePoint, Photoshop and SalesForce.com a plus
- Multi-Family Housing experience is preferred
- Bachelor’s degree or equivalent in related industry
At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.
RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
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