MLS Coordinator

Overview
We are seeking a dedicated and organized Coordinator, with excellent customer service skills to join our team.

Duties

PARAGON SUPPORT

• Works with MLS Product Support & Training Manager to provide support for all MLS products.
• Responds to emails and answers phone calls from our members.
• Serves as backup in providing MLS product training.
• Collaborates in creating MLS product training content (hot tips, website, newsletter, etc.).
• Responsible for rule compliance on member IDX/VOW websites.
• Researchers reported compliance issues and communicates with vendors and members to resolve.
• Proactively checks all IDX/VOW websites for compliance at least once per year.
• Monitors delayed new IDX/VOW sites and communicates with vendor regarding delay.

KEYBOXES & eKEY APPLICATIONS

• Process eKey applications as needed to assist the Membership & Accounts Manager & Members
• Manages our keybox inventory.
• Processes requests for keyboxes.
• Maintains keybox agreement records according to our files.
• Creates new Office files as needed.
• Coordinates defective keybox removals/replacements/returns with Supra.

LISTINGS

• Responsible for checking Farm, Limited, and Rural documents for listings sent via email daily.
• In conjunction sending appropriate emails out to members if documents are missing and updating our database.
• Responsible for WiREx MLS checks and documentation on Spreadsheet daily; Collaborating with the Data Integrity & Compliance Manager as needed.
• Performs Street & Address Checks Daily, including maintaining listings as needed.
• Serves as back up in providing listing support including responding to emails, phone calls, and processing additional request from members.

EDUCATION

• Sends one email a week on current Real Estate news to the MLS group and provides a space for discussion in the weekly MLS Staff Chats

MONTHLY STATISTICS

• Collect the necessary data from the MLS Product Support & Training Manager to perform the Monthly Statistics.
• Enter data in Monthly Statistics Spreadsheet & add data to the corresponding graphs.
• Edit and update the Monthly Market Snapshot & Housing Market Update in Canva.
• Combine correct data into the Marketing Stats Report including adding data graphs.
• Send to Chief of Staff for review.
• Performs other such duties as assigned.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Ability to walk, stand, and sit (including on the floor) for long periods of time.
• Must be able to lift and carry supplies weighing up to 40 pounds (i.e. case of keyboxes).
• Ability to stand or sit while maintaining alertness for several hours at a time.
• Position requires bending, leaning, kneeling, and walking.
• Ability to speak concisely and effectively communicate.
• Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency.
• Ability to view/enter data for long periods of time.

Qualifications

• Associate’s degree or equivalent experience in administration, customer service, or a related field.
• Two to four years of experience in membership services, customer support, or administrative roles.
• Real Estate experience or knowledge is recommended and ability to work on various databases.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft business software, including Microsoft Excel and database systems.
• Proficiency in the Google suite.
• Ability to manage multiple tasks and maintain confidentiality.
• Excellent written and strong verbal communication skills to respond to member inquiries effectively.

If you are passionate about the real estate industry, providing exceptional support in a dynamic environment and possess the necessary skills, we encourage you to apply for this exciting opportunity as a Coordinator.

Job Type: Full-time

Pay: $45,000.00 - $53,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account

Schedule:

• Day shift

Ability to Commute:

• Madison, WI 53704 (Required)

Work Location: In person

Salary : $45,000 - $53,000