What are the responsibilities and job description for the Concierge Sales Specialist position at Rebecca Rose Fine Portraits?
Job Title: Concierge Sales Specialist
Company: Rebecca Rose Fine Portraits
Location: Office / Maitland FL
Schedule: 9a - 6p (Days are flexible)
Employment Type: Full-Time
About Us: Rebecca Rose Fine Portraits is a premier provider of luxury portrait photography, celebrated for delivering exceptional client experiences and timeless artistry. We take pride in curating memorable and personalized journeys for our clients, ensuring every interaction reflects our commitment to excellence. As a Concierge Sales Specialist, you will be the bridge between our services and our clients' unique needs, guiding them seamlessly through their entire experience.
Job Summary: We are seeking a dynamic and customer-focused Concierge Sales Specialist to join our team. This role is dedicated to providing personalized support and expert guidance to clients, ensuring they feel valued and understood at every touchpoint. The ideal candidate will have a strong sales background, a passion for exceptional customer service, and the ability to navigate all interactions with professionalism and warmth. A bubbly personality with the confidence to be bold and assertive is essential for success in this role.
Key Responsibilities:
- Client Onboarding: Serve as the primary point of contact for prospective and current clients, providing a warm and welcoming introduction to our services.
- Customized Consultations: Engage clients in meaningful conversations to understand their preferences, goals, and unique needs, offering tailored recommendations.
- Sales Excellence: Leverage your sales expertise to present and sell our high-value portrait experiences, ensuring clients see the full value of their investment.
- Client Relations: Guide clients through each step of their experience, from initial inquiry to final delivery, ensuring smooth and memorable interactions.
- Problem-Solving: Address client questions and concerns with poise, offering solutions that align with our commitment to excellence.
- Record-Keeping: Maintain detailed records of client interactions and preferences in our CRM system.
- Collaboration: Work closely with other departments to ensure seamless coordination and delivery of services.
- Professionalism: Punctuality, preparedness, and a polished demeanor are essential.
- Positivity & Enthusiasm: Bring energy and a positive attitude to every interaction.
- Integrity & Accountability: Be trustworthy, owning your responsibilities and actions, ensuring a consistent level of excellence in all aspects of your role.
Qualifications:
- Proven experience in appointment setting, with a strong sales background, preferably within the luxury or high-ticket sector.
- Exceptional communication and interpersonal skills, with a focus on active listening and empathy.
- A bubbly personality with the confidence to be bold and assertive while maintaining professionalism.
- A strong track record of meeting or exceeding sales targets.
- Ability to manage multiple client relationships with attention to detail and professionalism.
- Proficiency in CRM software and sales tools.
- A genuine passion for customer service and a desire to create meaningful experiences.
- Knowledge of or experience in the photography industry is a plus.
What We Offer:
- Competitive compensation with performance-based bonuses.
- Opportunities for career growth within a supportive and inspiring environment.
- Training and resources to enhance your skills and knowledge.
- The chance to contribute to creating cherished memories for our clients.
How to Apply:
If you are a customer service enthusiast with a talent for sales and a passion for creating extraordinary client experiences, we want to hear from you. Please submit your resume and complete BOTH assessment links provided below.
Assessment #1
https://www.ondemandassessment.com/link/index/JB-5CLV4NRIG?u=1173396
Assessment #2
https://www.ondemandassessment.com/link/index/JB-I4Z6UUKMW?u=1173396
Rebecca Rose Fine Portraits is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us in crafting unforgettable experiences and helping clients celebrate their most cherished moments!
