What are the responsibilities and job description for the Sales & Service Rep - First-Aid Supplies (FT) position at Recruiting For Less?
Our Seattle based client is in the first aid / health care sector. They are looking for a Sales & Service Rep. As a face of the organization your role is to service accounts and upsell and promote additional purchases.
NOTE: SSRs do not come into the office daily. Supplies are stored at their residence. You must have access to 8’ x 3’ storage.
Field Service Responsibilities
- Independent Work: Restock and maintain customer first aid kits, ensuring compliance with inventory lists.
- Service Timing: Arrive at the first stop before 8:00 AM.
- Inventory Management: Follow inventory lists, increase quantities when necessary, and remove expired products prior to the first day of the month they expire. Show expired product to the contact person. Discard expired product away from customer premises.
- Kit Appearance: Maintain a "First Class Appearance" for all kits, including cleanliness inside and out and quality upgrades when necessary.
- Paperwork: Complete and double-check all necessary paperwork and transfer orders at the end of each day.
- Customer Feedback: Provide management with customer feedback on new items, changing needs, or concerns.
- Inventory Levels: Maintain accurate home and van inventory levels, adjusting as necessary.
- Will Calls: Ensure will calls are picked up before or after service hours.
- Office Presence: Avoid being in the office during servicing hours unless approved by your manager.
- Regulatory Knowledge: Understand and communicate Federal and State first aid requirements.
- Documentation: Retain signed customer packing slips and submit them to customer service monthly.
- Equipment Maintenance: Report any defective equipment immediately and maintain company vehicle in excellent condition. If I find my vehicle is in need of repair, (tires, engine light is on, transmission issues, etc.), I must contact my manager and report the concern immediately.
- Vehicle Inspections: Perform regular pre-trip inspections and report any repair needs immediately and maintain my vehicle maintenance log.
- Communication: Respond to phone calls and texts within 30 minutes and emails within 24 hours.
- Absence Planning: Prepare and submit a plan to meet your monthly quota when you have scheduled or unscheduled absences due to vacation, illness, etc. Include this plan with all vacation requests. Vacation requests must be received at least 14 days prior to the first day of PTO requested.
- Manager Communication: Overcommunicate/No surprises with your manager.
Salary: 52-55k, 8-12k bonus, PTO, Benefits, 401k.
Salary : $52,000
