What are the responsibilities and job description for the Help Desk Support Analyst position at Red Oak Technologies?
**This is an onsite at position, 5 days a week**
Red Oak Technologies is seeking a Helpdesk Analyst for our client located in Cary, NC for a long term contract role.
Responsibilities:
- Responding to internal employees for Tier 1 to Tier 2 Help Desk via phone, email and chat support.
Required Skills:
- MacOS troubleshooting experience REQUIRED.
- 2 years experience in Technical Support -is required
- 2 years experience with Mac OS X - is required
- 2 years experience with iOS - is required
- Strong Written Communication for responding to emails and chat support
- Good Time Management
- Strong Communication Skills
- Excellent Problem Solving skills
Additional Preferred skills
- Apple Certified Support Professional
- Cisco CCNA certification
- CompTIA A certification
- Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change
