Information Technology Help Desk

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.

Our client is a global electronics manufacturer. They are looking for an IT Helpdesk to join their team. This role is a CONTRACT position. Position will be HYBRID. Candidates must be residing within commutable distance of Kokomo, IN 46901 to be considered.

**HYBRID – 3 TIMES PER WEEK (Tuesday, Wednesday, and Thursday in-person)**

**Open to all experience levels for this role**

**Internship or entry level candidates are welcome to apply**

Position Duties:

• Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
• Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
• Following up on any outstanding issues with customers regarding status and closure of incidents/requests
• Troubleshooting and resolve hardware, software and network problems
• Document procedures, FAQs, and inventory of assets
• Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
• Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
• Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
• Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
• Company Security program administrator
• Company VPN administrator
• Company IT policy and application form creation
• VIP support, Business travelers support
• IT server room cleanup and follow up all kind of issue in IT room
• Network issue checkup and cooperation with Network team
• File server issue checkup and cooperation with Server team
• PC and laptop repair and software issue solving skill
• Security application management
• Windows and printer issue solving skill
• Server and Network basic knowledge

Position Qualifications:

• Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
• Excellent problem-solving, communication and interpersonal skills
• Ability to prioritize and organize work to meet defined SLA's
• Android mobile in corporation experience is a plus
• Strong understanding of server or network basic skills

Position Requirements:

• Open to candidates of all experience levels
• Open to entry level or internship level candidates

Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today.

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