Loan Support Generalist I

Join Red Rocks Credit Union and enjoy an awesome culture and an overall great place to work. As a Red Rocker, you can expect a rich wellness benefits package that aligns with our core values. This includes:

• Flexible Paid Time Off
• Fortune 500 Health Medical Plans - We offer comprehensive medical plans
• 11 Paid Holidays
• Mental Health Days - We prioritize your well-being by providing two mental health days annually.
• Birthday PTO
• Paid Volunteer Time
• Employee Loan Discount - 2% employee loan discount on all loan product types including fixed-rate loan, HELOC's, credit cards, and lines of credit.
• 401k Employer Match - Enjoy a 100% match on your first 3% and 50% match on your next 2% with no vesting period
• Milestone Bonuses - Celebrate life's milestones with a $1,000 award
• Work from Home Opportunities
• Employee Referral Program - Earn up to $5,000 per referral
• Tuition Reimbursement - Receive $1,500 annually for furthering your education
• Career Pathing - a plan that provides clarity for your growth and development

A career at Red Rocks CU is an opportunity for immediate impact and embarking on a path to enriching livesTM, including your own and those in our community. Our culture is fueled by our Core Values; Relentless Care for Others, Doing the Right Thing and Doing It Well, and Engaged Collaboration. We're committed to helping you uncover your purpose and empowering you to turn dreams into realities for our members, Red Rockers, and the community. At Red Rocks CU, we extend beyond traditional banking to assist our members in seizing opportunities and building a brighter financial future that spans a lifetime.

Essential Functions:

• Process various daily, weekly, or monthly lending support tasks, including but not limited to: Indirect loan funding and account opening; review, process, and audit paid loans and low balance loans; complete vehicle lien filings and releases; complete real estate deed (lien) filings and releases; process inbound and outbound USPS and overnight mail; process total loss claims; and process unearned premiums (Lenders Protection and Gap refunds).
• Owns completion of loan servicing requests and provides timely member resolution and follow up. These requests include, but are not limited to: moving consumer and real estate loans to a different account, processing skip a pays, making due date changes, retrieving/supplying loan related documentation and credit card balance transfer requests.
• Maintains up to date knowledge related to lending procedures, policies, and regulations related to lending services; Trains and assists junior or peer lending services team members on relevant and applicable department procedures and functions; Drafts and maintains loan servicing procedures.

Desired Performance Competencies

• Continuous Improvement
• Emotional Intelligence Essentials
• Planning and Organizing
• Quality Orientation
• Member/Customer Focus
• Positive Approach
• Business/Functional/Technical
• Advancing Sales Discussions

Experience:

• Requires one to three years of similar or related experience.
• Requires a high school education or GED.
• Based on the demands of this role, this position is on site Monday-Friday. Flexibility for a WFH option may be considered on an as needed basis and is up the discretion of management.

Salary : $1,500