What are the responsibilities and job description for the Leasing Consultant position at Red Tail Residential?
Job Title: Leasing Consultant
Status: Full Time, Non-Exempt
Benefits:
We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts!
Job Description:
In this role, you will deliver exceptional customer service, conduct market surveys, and manage various leasing tasks, including showing units and facilitating the move-in process for prospective residents. Your duties will include providing daily updates on unit availability, processing rental applications and maintenance requests, and handling collections in alignment with Company standards. You will also be responsible for clerical and phone support, maintaining accurate resident files, and overseeing scheduled move-ins to ensure apartments meet company standards. Additionally, you will address resident concerns, conduct move-out inspections, and escalate any unresolved issues to the Supervisor. Other tasks or duties may be assigned by the Supervisor as needed.
Physical Demands:
The employee will be regularly required to sit, stand, walk; reach using feet, legs, back, arms and hands; talk and hear. The employee may occasionally be required to climb. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.
Attendance/Travel:
This position is a full-time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events.
Essential Functions:
Skills include an excellent ability to address the needs of community members, prospects, and vendors. Other essential skills include, but are not limited to:
- Handle high stress situations effectively.
- Exhibit strong leadership skills.
- Excellent communication skills
- Superior collection skills
- Administrative and organizational skills
- Time management skills and ability to prioritize wisely.
- Customer service orientation
- Strong sales background
- Knowledge of state law as it relates to fair housing.
Computer Skills:
- Intermediate computer and Internet knowledge
- Intermediate knowledge of MS Word, Excel, and Outlook
- Prefer knowledge of the following software programs: Yardi, Voyager, LRO, Entrata, Resident Check
Learning and Development:
Maintain a commitment to ongoing professional development and career growth through our Companies continuing education programs.
Education:
- High school education or equivalent is required.
- Ability to fluently read and write English, accurately perform intermediate mathematical functions, and use all on-site resident management software functions.
Professional Experience:
One year of experience in the service industry is preferred.
This Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
