Transaction coordinator

Hawaii real estate license required

Behind every Redfin Agent is a team of talented real estate professionals whose number one goal is to deliver the best client experience in real estate.

Working closely with our agents, our Support Teams ensure clients are taken care of at every step in the home-buying and selling process.

So whether you're starting your career, need a change of pace, or love the organizational side of real estate, the Support Team at Redfin could be your perfect opportunity.

As a Transaction Coordinator, you’ll typically work in expanding markets helping be a part of expanding Redfin's footprint across the United States.

Your number one priority is to deliver service that provides agents with two primary benefits : time and peace of mind. You'll take ownership of every possible task appropriate for a coordinator, and anticipate their needs by staying a step ahead so they can do what they do best, help clients win! Your passion for delivering world-class service experiences that create raving fans out of every agent and client we support will be instrumental to your success in this role.

In addition, we'll support you with in-depth training, cutting-edge tools, and a collaborative culture as you learn the ropes at Redfin and grow your professional career.

Day-to-Day Responsibilities :

You'll take a lead role in coordinating real estate deals and getting homes ready to sell, working with agents to orchestrate the details between clients, photographers, cooperating agents, lenders, closing companies, and other parties to ensure every detail comes together seamlessly from launching on the market to close.

With agent oversight, you'll manage a high volume (launch 30-40 listing activations per month on average during busy months) while maintaining quick response times, and proactive follow-up.

You will proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in the home-buying and selling experience.

Minimize clients' stress by expertly guiding them through the listing and closing process and promptly responding to their questions.

Use your market knowledge and our custom-designed tools to inform clients about listing and closing activities related to their home sale or purchase.

Gather property details and input the information into the local MLS, coordinate appointments for sellers, such as photography, 3D scanning, open houses and other vendors and create flyers, draft listing remarks, and other marketing materials.

Manage all paperwork related to the transaction. Draft and send property disclosures to sellers and facilitate gathering those disclosures when completed / signed to ensure our file is complete.

Work in a fast-paced environment while juggling multiple priorities.

Ensure all contractual deadlines are met; alert all parties when a deadline is at risk, and proactively mitigate that risk when within your control to facilitate an on-time launch on the market and closing.

Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.

Qualifications :

One year of real estate contract experience, with strong disclosure knowledge and an understanding of the multi-faceted lifecycle (contingencies, settlement, lending, marketing, local MLS nuances) of listing a home on the market and / or closing a real estate transaction is preferred.

One year of customer service experience is required.

Excellent attention to detail, organizational and interpersonal skills.

Clear and concise verbal and written communication.

Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools).

Experience using email and phone to communicate with clients and other parties required.

Calm demeanor when resolving issues and communicating with agents and clients.

Experience juggling multiple priorities in a fast-paced environment.

Strong sense of accountability for the agent and client experience.

You pride yourself on saving the day! Your actions and personal satisfaction are guided by a spirit of service that puts client and agent success above all else.

Schedule :

Monday Friday, 8am - 5 : 00pm.

This is a fully remote position which may be performed from an approved remote work location within the United States. You may still be required to travel to team or work events as requested by your manager and must comply with Redfin's remote work policy.

This typically does not exceed more than one required day per month, but is at the manager's discretion.

Compensation :

Competitive hourly wage.

Industry-leading benefits, including :

Three weeks of paid vacation, plus paid parental leave, sick leave, flex days.

Choose from various full-family medical, dental, and vision plans with low out-of-pocket expenses.

REALTOR association, MLS dues, and state license fees reimbursed.

401(k) and Employee Stock Purchase Plan.

Career development :

Comprehensive training.

Opportunities to participate in focus groups and process rollouts.

Management team invested in your growth and success.

Opportunities to move into senior level or management level roles at Redfin.

Last updated : 2024-04-28