Administrative Clerk I (Federal Contractor)

Overview
We are seeking a detail-oriented, organized and customer service oriented Administrative Clerk to join our Federal Contractor Team supporting the U.S. Department of Homeland Security (DHS) as an Administrative Clerk I/PIV Card Support Manager Contractor supporting the United States Department of Homeland Security (DHS), US Citizenship & Immigration Services (USCIS) Agency, located on 65 Bowdoin St, South Burlington, VT 05403. The ideal candidate has a minimum of 5-years experience in customer service and general office administration. The employee will be trained on all required duties . However, you must also be able to obtain a DHS Suitability Public Trust Approval by undergoing a basic Government Background Investigation

Duties

• Support the daily operations of the USCIS PIV Office assigned by conducting and managing the DHS Personal Identity Verification (PIV) Cards Issuance mission. This includes issuing, sponsorship, enrollment, revocation, recovery, and destruction of DHS PIV Cards issued to both DHS Federal Employees and Contractors.
• Serve as an enrollment official to issue and print PIV cards to customers upon authorized request using current software and/or web-based application(s) after verifying personnel data, employment status, security clearance and taking a photograph within a timely manner. Update PIV cards upon authorized request to include access control and personnel profile using current software and/or web-based application(s).
• Take photos and process personnel data upon request for customers needing credentials and advise customers of next steps, once credentials are ready for pick up.
• Track inventory of PIV card consumables daily to ensure sufficient supplies are available and for accountability purposes; notify appropriate OSI staff or PCIF Manager of supplies needed prior to the depletion of appropriate stock levels.
• * * Perform opening and closing procedures to ensure the PIV ID Unit is operational during designated business hours to include logging in/out of computers and access control systems/databases, filing paperwork, preparing for, and verifying same/next day appointments, stocking supplies.
• Safeguard and store PIV card consumables and sensitive information, including personally identifiable information (PII), in accordance with agency policy.
• Provide electronic fingerprinting services for authorized DHS personnel using appropriate fingerprinting equipment and supplies. Tracking and reporting number of fingerprint sets is required.
• Deliver professional customer service to customers including in-person appointments, answering phone calls and emails, resolving questions, troubleshooting problems.
• Provide other general administrative support as requested by the on-site government office manager, to include electronic filing, data entry, and document management.
• Support office property management by maintaining supplies and equipment inventory.
• Handle customer inquiries via phone systems, email, and in-person interactions with professionalism.

Skills

• Proficiency in MS Office Suite 365 is highly desirable.
• Experience in front desk operations or as a clerk is preferred.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent customer support skills with a friendly demeanor.
• Familiarity with phone systems and office management practices.
• Bilingual candidates are encouraged to apply to enhance communication with diverse clientele.

If you are an enthusiastic individual who thrives in an administrative role and is eager to contribute to our team's success, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: $17.60 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $18 - $21