Business Office Manager

About Regent Surgical Health

Since 2001, Regent Surgical Health has been a leader in developing and managing successful surgery center partnerships between hospitals and physicians. We continually improve and evolve the ASC model based on changing market conditions to stay ahead of emerging trends. From this vantage point, our team has developed proprietary ASC ownership models that give both physicians and hospitals what they need to ensure long-term clinical and financial success.

Regent offers a comprehensive and competitive benefits package as one way to recognize our employee's contribution to the success of the organization and our role in helping you and your family to be healthy, feel secure and maintain a work/life balance.

Pursuant to the ADA, Regent will provide reasonable accommodation(s) to all qualified employees with known disabilities, where their disability affects the performance of their essential job functions, except where doing so would be unduly disruptive or would result in undue hardship.

We do not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.

We are an equal opportunity employer.

About the role

Under the direction of the Administrator, the Business Office Manager (BOM) manages all aspects of the facility’s business office to include recruitment, training, evaluation and retention of business office personnel ensuring compliance with state and federal laws, policies and regulations. The BOM is proficient in all areas of the revenue cycle including surgery scheduling, insurance verification, cash management, coding, billing, accounts receivable follow-up and patient registration. Financial end-of-month closure and reporting will be completed in a timely manner and according to center criteria.

Duties, Responsibilities, Competencies

• Provides regular communication and feedback to Administrator and staff.
• Speaks to and approaches others in a friendly and compassionate way.
• Acts in a way that demonstrates our responsibility to be reliable and prompt.
• Is open to other employee complaints.
• Demonstrates a commitment to a healthy work environment by modeling the desired behaviors and encouraging those in others.
• Incorporates quality improvement data and / or patient satisfaction data into center goals.
• Demonstrates a clear understanding of regulations applicable to patient care and / or other center functions.
• Demonstrates the ability to communicate the center’s mission, vision, values, and goals, to all staff.
• Provides leadership and guidance to other leaders and staff in goal setting, problem solving, resource management, and outcome achievement.
• Defines performance objectives and metrics for the office staff and hire, train, educate, and assesses the level of competence of office staff in a timely manner.
• Demonstrates the ability to cope with and manage change, as well as help others do the same.
• Works closely with materials manager to oversee and ensure accuracy of the accounts payable (AP) process.
• Collaborates with other centers and RCM, as needed, to create systems and problem solve ongoing issues that impact center goals and / or patient care delivery.
• Demonstrates fiscal accountability for center resources and the ability to achieve outcomes within allocated resources
• Other duties as assigned.

Qualifications

Required

• Bachelor’s degree (B.A.) from a four-year college or university and a minimum three years’ experience running a medical office; or equivalent education and years of experience
• Strong knowledge of healthcare billing Medicare Part B type claims
• Knowledge and experience with documentation and standards of billing
• Human Resources management
• Demonstrated leadership skills
• Strong ethical and moral character references

Preferred

• Master’s degree in business or healthcare administration
• ASC experience