What are the responsibilities and job description for the Customer Service Representative position at Regional Government Services Authority?
The Regional Government Services Authority is seeking a highly skilled Customer Service Representative to join their team. As a key member of the organization, you will be responsible for providing senior level administrative and technical support to the Division.
This role requires exceptional organizational and time management skills in a constantly changing environment. You will effectively collaborate, problem-solve, and apply critical thinking skills to deliver high-quality results.
About the Position:
- We are looking for someone who is reliable, detail-oriented, and has demonstrated experience in leading a team.
- You will provide high-level customer service support including processing customer payments, responding to billing questions, and problem-solving customer complaints.
- Your ability to craft letters, memos, and emails in a professional manner will be essential.
About the Core Competencies:
- Adaptability and Flexibility - Can shift gears comfortably and reprioritize work as needed.
- Attention to Detail - Accomplishes tasks with thoroughness and accuracy.
- Communication - Effectively conveys and exchanges thoughts, opinions, and information verbally and in writing.
- Customer Service - Maintains on-going client relationships.
- Interpersonal Relations - Builds relationships based on mutual trust and respect.
- Problem Solving - Identifies problems and implements appropriate solutions.
- Reliability and Commitment - Shows commitment, dedication, and accountability to one's work, and follows through on all projects, goals, and aspects of one's work.
- Time Management - Coordinates and executes plans for events, tasks, and processes in an efficient and effective manner.
