Human Resources Call Center Specialist

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: At Regions the Human Resources Call Center Specialist provides centralized human resource services spanning payroll, benefits, relations, compensation, and other transactions. Associates at this level will have working knowledge and skills developed through formal training or work experience. Primary Responsibilities Interacts with customers via telephone to answer questions and provide assistance in the completion of human resource transactions Answers inquiries by clarifying desired information; researching, locating, and providing information Performs all work in accordance with established call/service center standards Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems Upholds efficiency of service center operations, technology and transaction processes Maintains and follows standards and procedures for handling employee questions, transactions and administration of human resource programs This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. Requirements High school diploma or GED Three (3) years experience in human resources management, or related A bachelor's degree in Human Resources or related and related internship experience may substitute for the experience requirement Preferences Bachelor's degree in Human Resources or related field Strong personal computer (PC) skills Knowledge of Regions' benefits plans Experience in Human Resources, preferably in a call service center environment Skills and Competencies Strong communication skills (written, verbal and listening) Interpersonal skills Customer focused Problem solving skills Ability to multi-task in a high volume setting Knowledge of general human resources practices Ability to handle high volume of customer calls while maintaining a positive attitude Ability to work as part of a team Position Type Full time Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser. https://www.regions.com/welcometour/benefits.rf Location Details Riverchase South Location: Hoover, Alabama Bring Your Whole Self to Work We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do. OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans About Regions At Regions, our culture focuses on five core values that are a commitment to how we will do business: Put people first Do what is right Focus on your customer Reach higher Enjoy life Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.