What are the responsibilities and job description for the IT Support Specialist position at Registration Technology Inc?
A growing tech company in Saint Michael is seeking a Technical Support and Hardware Expert. The role requires flexibility, reliability, and a customer-focused attitude, with responsibilities including troubleshooting hardware, building computers, and writing code. The work environment is small, collaborative, and focused on proactive teamwork and cross-training.
Key Responsibilities:
- 25% Technical Support: Troubleshoot, test, handle shipments, and assist customers.
- 25% Product Expertise: Learn hardware to support field tech calls.
- 20% General: Assist with shipping, receiving, and manual labor tasks.
- 15% Quality Control & Assembly: Manage inventory, configure hardware, and assist with software.
- 15% Office IT: Lead IT projects and maintain computers/network.
Requirements:
- In Office - Saint Michael, MN.
- Dependable, career-oriented
- Physically and mechanically capable of bending, kneeling, standing as needed to perform varied tasks.
- Team-oriented with a focus on tech support.
Preferred:
- Associates or Bachelors Degree in Computer Science, Mathematics or other technical education
- 3 years experience with computer building, Linux, HTML, Java, Python, or completed education.
Hours:
- Monday to Friday, 8 AM - 4 PM.
- Overtime (1-5 hours/week) and on-call nights/weekends.
- Potential for overnight travel in Wisconsin.
Pay & Benefits:
- Starting pay: $23/hour, with potential for bonuses and merit increases.
- Benefits: 401(k) with matching, health insurance, 6 paid holidays, 10 PTO days, partial medical premium reimbursement.
Job Type: Full-time
Location: In-person at Saint Michael, MN office
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 42 – 50 per week
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Compensation Package:
- Holiday pay
- Hourly pay
- Performance bonus
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Saint Michael, MN 55376 (Required)
Work Location: In person
Salary : $23 - $25