Site Manager

Description

Who You’ll Work For?

The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

What You’ll Do

The Site Manager is responsible for all operational functions, staff supervision, client satisfaction, tenant communications and satisfaction, daily reporting to property management and Impark / Reimagined Parking, site administration, auditing, loss prevention, facility appearance, equipment performance and reporting of any required maintenance issues.

Key Responsibilities

1.       Client Contact : Liaise with property managers and respond to all requests and concerns in a timely manner.

2.       Ensure Client satisfaction : Respond and handle client requests and resolve all issues in a timely fashion both verbally and / or in writing. Tenant communications on parking related matters and attend tenant meeting requests when applicable.

3.       Review of daily reporting to ensure accuracy. Ensure timely delivery for all required daily, weekly and month-end reports on lot performance.

4.       Tenant account management : Reconciling, auditing and updating of all parking accounts, this includes device issuance & replacement and account set up Reimagined Parking Confidential, Overseeing the sale of month parking permits and ensure adherence to Monthly Parking Revenue Policy and Procedure.

5.       Card access auditing to ensure operations is properly locking out unpaid accounts, including following up on unreturned access cards, and decals not on file. Initiating and following up on customer requests and issues while maintaining a business relationship with each sites landlord and / or Property Manager

6.       Investigating and reporting any discrepancies between parkade access system and MPS Core. Lease tracking and reporting. Communication with property management and Impark on any discrepancies and actions required to correct.

7.       Office administration including ordering of supplies as required and any correspondence for the Account manager.

8.       Staff Training and Succession Planning : includes education, hiring, discipline, termination, training, and scheduling.

9.       Staff Scheduling : Responsible for producing and maintaining updated monthly schedules within UKG ad Dimensions. Ensure all staff information is correct within UKG.

10.   Loss Prevention : Responsible for following up on daily reports and ensuring compliance with property management and Impark audit standards.

11.   Regular review of lots physical condition including landscaping, signage, surface and lighting etc. provide general equipment maintenance and troubleshooting. Engage operations department for all larger items if unable to troubleshoot or requiring additional resources. Make recommendations to property managers as required.

12.   Ensure the timely and accurate information flow between Account Manager and Impark operations team.

13.   Remediation : Responsible for eliminating factors causing deficiencies in lot performance.

14.   Rate Strategies : Review rates and make recommendations on ways to incentivize the parking operation and growing of parking revenues.

15.   Review of lots performances based on Revenue Analysis, and Profit & Lost Reports. Ensure the financial performance of lot(s) reflect company goals and objectives

16.   Promote : Responsible for performance reviews and appraisals of staff as required by Impark policy. Reimagined Parking Confidential

17.   Safety : Responsible for locations safe operation in adherence to property management and Impark standards. Tracking and managing of incident report / damage claims as well as corresponding with customers regarding safety and liability.

18.   Retaining our existing customer and / or clients.

Skills, Knowledge and Expertise

• Excellent written and oral communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• At least 18 years of age
• Experience in account management and revenue collection
• Previous supervisory experience
• Valid drivers license
• Availability to work on the weekends and evenings

Benefits

Join our team and enjoy an outstanding benefits package, including :

Generous Paid Time Off : Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance : Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program : Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave : Enjoy time off to support your growing family or care for loved ones

United States - California applicants only :

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is / are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report.   A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https : / / opportunity.lacounty.gov / wp-content / uploads / 2024 / 03 / FCO-FAQ-Final-Updated-with-Recommendations.pdf .   Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage : https : / / calcivilrights.ca.gov / fair-chance-act / .

The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination / class status protected by state / provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Salary : $50,000