Customer Service Representative
Benefits - Customer Service Representative
- Free Employee Only Health Insurance
- Day Shift - 8 : 00 AM - 4 : 30 PM
- Competitive Benefits Package
- 401(k) with Company Match
- Monday - Friday onsite
- Paid Time Off
- Compensation : $23-$26
J ob Objective : Assist with administrative support and deliver outstanding customer service. Project a professional company image through in-person and phone interaction.
Essential Duties and Responsibilities :
Deal Directly with customers either by telephone or emailPerform general clerical duties to include but not limited to : copying, faxing, mailing and filingProcessing daily invoicing duties, communicating with internal and external customers.Coordinate and communicate customer orders / questions / requests with operations and sales teams.Handle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesProvide pricing and delivery informationSet up new customersProcess orders, forms, applications and requestOrganize workflow to meet customer timeframesMaintain customer databasesCommunicate and coordinate with internal departmentsProvide feedback on the efficiency of the customer service processTrack, purchase & manage stock of office and kitchen supplies as neededPrepare correspondence and presentationsPrepares and coordinate mail, faxes, and express packages.Manage other tasks (ongoing or project) as deemed necessary by managementWork on special projects as neededMust be able to analyze situations for safety and practicability, and deal with problems involving few concrete variables in fairly standardized situations.Must demonstrate a professional, courteous demeanor to both customers and coworkers and keep safety in mind at all times.Knowledge, Skills, and Abilities :
Minimum of 5 years of experience in customer service requiredProficiency in Excel requiredCandidates with exceptional typing accuracy are strongly preferredExperience in the lubricants industry is a plus but not requiredExcellent verbal and written communication skillsAbility to work in a deadline driven environment.Dependable with a positive attitudeSelf-motivated and able to work independently as well as part of a teamExcellent interpersonal & problem-solving skillsExcellent phone etiquetteCustomer-focused & proficient relationship builderProficient knowledge of Microsoft Word, Excel, PowerPointAbility to explore and learn other software applicationsAbility to prioritize and manage deadlinesAccuracy and attention to detailStrong organizational skillsAbout the Company : RelaDyne, Inc. is the established leader in lubricant sales, distribution, equipment reliability services, and value-added services. Our location is currently looking for a motivated Customer Service Rep with a strong work ethic. Please apply or share with your friends today
Benefits :
401(k)401(k) matchingDental insuranceDisability insuranceHealth insuranceHealth savings accountLife insurancePaid sick timePaid time offVision insuranceKnow Your Rights : Workplace Discrimination is Illegal - (click for more information)
Equal Opportunity Employer / Disability / Veterans
RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.
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Salary : $23 - $26
