Assistant General Manager (Luxury Residential)

Responsibilities

Elevate Your Career in Luxury Property Management

The Tate, a premier luxury residential building designed by the renowned Rockwell Group, is seeking an Assistant General Manager (AGM) to join our exceptional team. Located in one of New York City’s most vibrant neighborhoods, The Tate offers residents an unparalleled living experience with five-star services, sophisticated design, and world-class amenities.

As AGM, you will play a critical role in delivering hospitality-driven service, ensuring seamless property operations, and cultivating an elevated resident experience. Working closely with the General Manager, you will oversee concierge services, facilities, and office teams while driving operational excellence.

This position is ideal for professionals with a luxury hospitality or high-end residential background who are passionate about delivering white-glove service and creating an exceptional home for residents.

Your Impact

• Luxury Resident Experience: Serve as a key contact for all resident interactions, delivering impeccable customer service and anticipating needs to enhance their lifestyle.
• Operational Excellence: Oversee day-to-day building operations, ensuring best-in-class service delivery and smooth collaboration with concierges, maintenance, and office teams.
• Vendor & Partner Management: Source and coordinate third-party service providers to maintain the highest standards of luxury living.
• Resident Onboarding & Engagement: Ensure a seamless move-in experience and foster a welcoming community through exclusive events and engagement initiatives.
• Financial & Administrative Oversight: Manage accounts receivable, rent collection, and legal proceedings while maintaining accurate administrative records.
• Leadership & Growth: Mentor team members, develop best practices, and take an active role in enhancing the building’s operational and service standards.
  
  
  

The Assistant General Manager is more specifically responsible for assisting the General Manager in maintaining all aspects of property operations, monitoring and leading the sales process, assist in the training, motivation and development of the concierges, maintenance, and office teams. You will be the key contact person for all resident requests providing unparalleled customer service at all times. You will also be involved in the financial aspects of the operations and capital projects.

Building Information: The Tate | Related

Responsibilities include, however not limited to:

• Assist with oversight of day-to-day building operations
• Establish best practices and systems for office operations, policy and procedures
• Engage third-party vendors and suppliers for appropriate services
• Assist with all aspects of move-ins for new residents, including future follow-up to ensure positive acclimation to the building
• Ensure efficient and courteous response to all resident requests, inquiries and concerns
• Assist in the development and implementation of resident relation activities and events
• Prepare and process appropriate written communications, i.e., memos, letters, insurance incident reports, etc. 
• Maintain accurate files for all site administration, including: lease files, operational procedure files, work-order files, etc.
• Collect and post all resident rent payments and manage accounts receivables
• Coordinate the filing of legal proceedings in accordance with local ordinances 
• Additional projects as assigned
  
  
  

Compensation:

$70,000 - $80,000 Discretionary Bonus

Benefits:

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19 days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
  
  
  

#RMC

#LUXNYFL

Qualifications

What We’re Looking For

• Education & Experience: Bachelor’s degree or an equivalent combination of education and relevant experience.
• Industry Expertise: Minimum of 3 years in operations and luxury customer service, with a strong preference for experience in property management or hospitality.
• Financial Acumen: Proficiency in analyzing P&L statements, variance reports, and budgets to drive operational efficiency.
• Technology Skills: Experience with Yardi or similar property management software is preferred.
• Physical Requirements: Ability to safely lift up to 50 lbs as needed.
• Schedule Flexibility: Willingness to work evenings and weekends, particularly during lease-up periods, to ensure seamless operations and resident satisfaction.
  
  
  

Overview

Build Your Career with Related Management Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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