What are the responsibilities and job description for the Rentals Reservationist position at Relax & Co?
We offer a competitive compensation package, including:
- Paid Time Off (including paid holidays)
- Tuition Reimbursement
- Uniforms
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts (FSA)
- Mental Wellness Health Reimbursement Account (HRA)
- Group-Term Life Insurance paid by the company
- Short-Term Disability paid by the company
- Long-Term Disability
- 401(k) with company match
- Employee Assistance Program (EAP)
- Opportunity for Advancement
- Flexible Work Schedule
Job Summary: The Rentals Reservationist is responsible for delivering outstanding customer service while managing the full rental reservation process. This role assists clients with booking rental services, provides detailed information on available options, and ensures a smooth and efficient customer experience. A strong attention to detail, exceptional organizational skills, and the ability to multitask are essential. This position operates independently and does not have supervisory responsibilities.
Primary Duties:
Handle inquiries about rental availability, pricing, and service options via phone, email, and online booking platforms.
Assist clients in selecting rental services tailored to their needs.
Process reservations, modifications, and cancellations efficiently, ensuring accuracy and compliance with company policies.
Communicate with clients to confirm bookings and provide pre-arrival instructions.
Promote additional services, including rental packages, extended stays, and concierge options to elevate customer experience.
Ensure all rental bookings, coordination, and turnovers are completed in a timely manner.
Assist in resolving customer concerns or issues related to rental services promptly and professionally.
Maintain a working knowledge of client accounts and detailed records of client information, reservations, and transactions.
Provide post-rental follow-ups to gather client feedback and address any concerns.
Monitor supply inventories to ensure availability.
Perform other related duties as assigned.
Skills:
Exceptional customer service skills with the ability to assist both new and returning clients.
Must have strong organizational skills and a high attention to detail.
Excellent communication and listening skills are necessary.
Must be able to multitask, prioritize, and work efficiently in a fast-paced environment.
Must work both independently and as part of a dynamic team.
Must be patient and empathetic.
Must have a positive attitude.
Must be accountable and self-motivated.
Must be able to uphold the highest level of confidentiality with client relationships.
Knowledge of or willingness to learn company software including Slack and Google Suite.
Education:
High school diploma or equivalent required.
Degree in hospitality, business, or related field preferred.
Experience:
Previous experience in reservations, customer service, or hospitality is preferred.
Experience with Google Suite and other CRM platforms and relevant technology preferred.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Occasional on-site presence at active job sites and client homes is required as needed.
Ability to lift and carry up to 25 pounds as needed.
Other:
This job description was created for Relax & Company for the Rentals Reservationist role. Additional responsibilities may be assigned by the manager as needed, provided they align with the scope of the position.
