What are the responsibilities and job description for the Customer Care Specialist position at Relevant Industrial, LLC?
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As an Inside Sales Representative, you will play a vital role in providing technical expertise and product selection directly to customers.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and fax
- Process orders, respond to customer inquiries, and resolve issues efficiently
- Develop and maintain relationships with vendors to meet customer needs
- Identify and escalate problems, offering creative solutions
- Assist with shipping and receiving, ensuring seamless logistics
Requirements:
- Extensive phone communication experience in a Customer Service environment
- 4 years of experience in industrial distribution, manufacturing, or fluid power products
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- High School Diploma or GED
- Purchasing, sourcing, or replenishment experience preferred
- Strong written and oral communication skills
- Motivated self-starter with excellent teamwork skills
