What are the responsibilities and job description for the Customer Service Representative position at RELIANT?
Company Overview
Reliant Capital Solutions is an accounts receivable management company headquartered in Gahanna, Ohio. Reliant focuses on debt recovery in the higher education, healthcare, automotive, retail, commercial and teleservices industries. Reliant partners with clients in these industries to manage their accounts receivable and help recover money to support their bottom line. In addition, the company is dedicated to assisting consumers reduce their debt, so they can achieve their financial goals.
Job Summary
Reliant's Customer Service Representatives interact with the Company's consumers by addressing inquiries, resolving complaints while assisting them with managing their delinquent accounts. Our consultative approach helps debtors identify the most suitable way to resolve a balance in the best interests of all parties. Customer Service Representatives create a sense of urgency using a customer service demeanor while remaining both positive and professional at all times. This is a full time, non-exempt position that reports directly to the Department Manager. This position is eligible for telecommuting.
Duties / Responsibilities
- Provide methods and solutions to debt borrowers in attempts to resolve delinquent accounts.
- Continuously receive inbound calls and perform outbound calls in attempt to assist borrowers in resolving debt.
- Maintain a workload of delinquent accounts up to and including completion of payments.
- Properly follow up with borrowers to ensure required documentation and payment processing is compliant and complete.
- Ensure all borrower accounts are documented properly and notify borrowers of any missing or additional procedures needed.
- Perform proper skip tracing techniques to identify borrower contact information
- Abide by the FDCPA at all times.
- Adhere to both internal and industry-wide compliance regulations.
- Any other additional responsibilities assigned by management
Required Skills / Abilities
EEO Statement
Reliant affords Equal Employment Opportunity (EEO) to for all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual's actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information, Reproductive health decision-making or any other status protected by applicable federal, state, or local law. Reliant Capital Solutions has reviewed the physical and mental qualifications of our jobs. There are no requirements that tend to screen out qualified physically and / or mentally disabled individuals unless they are job related and consistent with business necessity.
Physical Requirements
Amount of Time
Lifting
Never
Occasionally
1-33%
Frequently
34-66%
Continuous
67-100%
Up to 10 pounds
Up to 25 pounds
Up to 50 pounds
Up to 100 pounds
More than 100 pounds
Amount of Time
Activity
Never
Occasionally
1-33%
Frequently
34-66%
Continuous
67-100%
Stand
Walk
Use hands to finger, handle or touch
Reach above shoulders
Climb or balance
Stoop, kneel, crouch or crawl
Talk or hear
Taste or smell
Use foot / feet to operate machinery
