LOAN SERVICES QUALITY CONTROL SPECIALIST (Full Time)

Description

SUMMARY

This position works as part of the Bank Services team to carry out the Bank’s mission statement and achieve the team’s vision while upholding the 7 Non-Negotiables of Bank Services.   

The position of Loan Services Specialist I is responsible for all loan servicing tasks but will primarily be responsible for booking loans, performing loan maintenance, performing system reviews, ensuring loan file integrity, making escrow payments, and tracking insurance.

Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

ESSENTIAL DUTIES

1. Maintains the highest level of confidentiality with all information obtained.
2. Must develop a strong understanding of Loan Policy and procedure requirements.  
3. Provides effective customer service and assists in resolving problems within given authority.
4. Maintains and demonstrates proficiency with loan software applications (HORIZON XE, ImageCentre/FCM).
5. Primarily responsible for ensuring loans are boarded into Horizon XE accurately by reviewing system coding.
6. Primarily responsible for ensuring loan maintenance was performed accurately by comparing system coding to source documentation.
7. Primarily responsible for reviewing documents indexed into FCM to ensure the document is scanned clearly, accurately, and contains required signatures.
8. Responsible for issuing loan disbursement checks upon request after ensuring proper procedures and controls have been followed.  
9. Must have a thorough understanding of Loan Booking procedures in order to identify errors in booking.  May occasionally book loans in a backup capacity.  
10. Operates computer terminal or personal computer to process loan activity, determine balances, and resolve problems within given authority.
11. Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
12. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. 
13. Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities.
14. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions.  The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
15. Maintains compliance with all Bank Secrecy Act and OFAC requirements.
16. Works with Loan Services Manager and system providers to utilize applications to fullest capacity, streamlining processes and procedures, ensuring accuracy and compliance.  Analyze, prepare, train for periodic updates to system software, and verify that enhancements are working correctly. 
17. Adheres to all State and Federal Banking Regulations, receive and research new regulations, policies and procedures and implement them.  Staying current on compliance and regulations by attending seminars and reading available information.  Ensure necessary changes or recommendations have been implemented as directed. 

SECONDARY DUTIES

The position of Loan Services Quality Control Specialist performs duties specific to the position and other functions as assigned.

1. Responsible for maintaining loan files, including tracking original documents, safekeeping collateral, releasing collateral, and processing paid out notes.
2. Responsible for timely preparation of reports.
3. Works with the Accounting Department to solve different outages and accounting problems related to the lending function.
4. Researches credit bureau disputes and responds through eOSCAR.
5. Researches payment errors and makes payment application or billing corrections.
6. Assists with insurance tracking.
7. Assists with escrow processing.
8. Responds to inquiries or refers inquiries to the appropriate department or person and exhibits the necessary follow through with customers and/or staff involved.
9. Any and all other duties performed by Loan Services.

SUPERVISORY RESPONSIBILITY

The position of Loan Services Quality Control Specialist is not a supervisory position.

ENVIRONMENT AND PHYSICAL ACTIVITY

The employee is in a non-confined office-type setting in which he or she is free to move about at will.  The position includes driving a Bank or personal owned vehicle approximately 5% of the time which includes exposure to the outside weather elements and moving mechanical parts.  It may include some minor annoyances such as noise, odors, drafts, etc. 

The employee in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 25 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

The employee for this position may operate any or all of the following: telephone, cellular telephone, beeper, copy and fax machines, adding machine (calculator), check protector, microfilm equipment, encoder, money counter, credit card terminal, typewriter, computer terminal, personal computer and related printers.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

MENTAL DEMANDS

The employee in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, training, multiple concurrent tasks, and constant interruptions.

Qualifications

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.  Individual abilities may result in some deviation from these guidelines.

• High school diploma or GED equivalent required.
• Some college background strongly preferred, business or related degree is a plus.  Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Minimum 5 years of banking experience preferred.  Work related experience should consist of a credit or loan servicing background. 
• Detailed experience, knowledge and training in lending activities, terminology and products and services.
• Basic knowledge of related state and federal banking compliance regulations, and other Bank lending policies.
• Basic skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
• Basic typing skills to meet production needs of the position.
• Basic math skills; calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent.
• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with routine problems involving multiple facets and variables in standardized situations.
• Good organizational and time management skills.
• Ability to work with general supervision while performing duties.
• Current Arkansas driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.