Director of Operations

Renewal by Andersen of CNY is seeking a highly skilled and professional Director of Operations to oversee and optimize multiple departments within our growing company. This leadership role will focus on ensuring operational excellence, driving continuous improvement, and fostering a high-performance team culture.

Key Responsibilities:

• Strategic Leadership & Collaboration: Work closely with the leadership team to develop and execute strategic objectives. Communicate regularly on operational performance, challenges, and opportunities, and present comprehensive reports on key metrics.
• Operational Efficiency & Continuous Improvement: Assess and improve operational workflows across all departments, including ordering, scheduling, and post-installation services. Implement initiatives to enhance productivity and service quality.
• Team Leadership & Development: Recruit, develop, and lead high-performing teams. Provide coaching, performance reviews, and foster a culture of excellence, collaboration, and accountability.
• Project & Resource Management: Oversee resource allocation to ensure installation projects are completed on time and within budget. Coordinate logistics, including material deliveries and manpower.
• Customer Experience & Satisfaction: Enhance customer experience through proactive communication, expectation management, and addressing escalated issues. Collect and leverage customer feedback to drive improvements.
• Budget & Financial Oversight: Manage the operational budget, ensuring efficient resource use and identifying opportunities for cost savings.
• Safety & Compliance: Ensure adherence to safety and regulatory standards. Conduct regular site inspections and implement policies to maintain quality and safety standards.
• Cross-Department Collaboration: Serve as a liaison between departments such as sales, installation, and operations to ensure seamless project execution and customer satisfaction.

Qualifications:

• Proven leadership experience in operations management, ideally in a related industry.
• Strong analytical, problem-solving, and strategic thinking skills.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple projects and prioritize in a fast-paced environment.
• Commitment to continuous improvement and operational excellence.

Qualifications:

• Education: Bachelor’s degree in business administration, operations management, or a related field is required.
• Experience: 7 years of experience working in operations and/or management with a focus on home improvement or construction.
• Leadership: Proven experience in a leadership role showcasing effective management skills.
• Industry Knowledge: Knowledge of basic construction, building materials, and terminology of the industry.
• Analytical Skills: Demonstrated analytical problem-solving and decision-making skills, with a systematic approach to situational analysis and finding acceptable solutions.
• Conflict Management: Ability to confidently handle confrontation and conflicts using a tactful, diplomatic approach while maintaining perspective under demanding conditions.
• Technical Proficiency: Proficiency in MS Office (MS Excel, Outlook, etc.).
• CRM Knowledge: Experience with CRM software, preferably Salesforce.

If you’re an experienced leader with a passion for optimizing operations and delivering exceptional results, we’d love to hear from you!

Apply today to join a company that values leadership, innovation, and customer satisfaction.

Note: By applying for this position, you consent to receive text messages regarding updates on your application status and interview scheduling.

Salary : $125,000