What are the responsibilities and job description for the Sr Desktop Support Specialist position at RennerBrown Staffing?

Job Description

Key Responsibilities :

Collaborate with the Service Desk, Infrastructure, and Applications teams to troubleshoot and resolve Level 2 and 3 support issues reported by clients.
Adhere to company and departmental standards for imaging, configuring, and supporting IT hardware, operating systems, drivers, accessories, audio / visual equipment, telecommunications, VoIP systems, printers, and both desktop and mobile phones.
Deliver exceptional customer service by providing proactive desktop technical support.
Engage in significant department and company-wide technology projects, including the testing and deployment of new equipment, applications, and systems.
Track and manage support tickets and maintain an inventory of technology equipment as part of the service desk support platform.
Deploy software applications on both physical computers and virtual desktop infrastructure (VDI) environments.
Perform configuration changes, additions, and moves for the VoIP phone system.
Set up and provide basic support for audio, video, and video conferencing needs.
Liaise with vendor support teams to resolve technical issues.
Work with procurement staff to purchase hardware, software, and other IT supplies and equipment.
Travel to regional or project offices as needed to provide on-site support.
Support IT needs during office moves, renovations, or acquisitions in collaboration with project teams.

Skills and Qualifications :

Strong customer service skills in a fast-paced environment, with a keen attention to detail and a commitment to solving problems in a timely and professional manner.

Excellent multitasking and prioritization abilities, balancing both support and project-based responsibilities.

Strong organizational and analytical skills, with the ability to evaluate alternatives, make recommendations, and implement solutions.

Effective communication skills, both written and verbal, with the ability to interact with technical and non-technical individuals at all organizational levels, from entry-level staff to executive leadership.

Exceptional troubleshooting abilities, able to work independently and collaboratively within a team.

In-depth knowledge of personal computing hardware and software, LAN / WAN, printers, copiers, and peripherals.

Proficient with Microsoft Office 365, Teams, and SharePoint.

Experience with user and device management in Microsoft Active Directory.

Hands-on experience with Cisco VoIP phone systems.

Expertise in deploying computer images, applications, and using support tools in Microsoft System Center Configuration Manager (SCCM).

Company Description

The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities : “our people deliver quality to our clients.”

Company Description

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