What are the responsibilities and job description for the Desktop Support Specialist position at The Phoenix Group?
End User Support Analyst
Key Responsibilities:
- Provide advanced troubleshooting and resolution for desktop applications.
- Supported various hardware, including PCs, Macs, peripherals, mobile devices (iPhones/iPads), wireless connectivity, and printers, ensuring optimal performance.
- Configure and maintain dual monitor setups and specialized hardware in compliance with firm standards.
- Manage operating system configurations, user data preservation, and system imaging while adhering to established policies.
- Log and track technical support requests through the ticketing system, ensuring timely response and resolution for both on-site and remote users.
- Engage proactively with end users to clarify issues, prioritize solutions, and ensure a seamless support experience.
- Handle user account management, including account creation, modifications, and deactivations across multiple systems.
- Deliver desk-side and virtual training sessions on firm-standard and specialized software, leveraging collaboration tools like MS Teams, Zoom, and WebEx.
- Assist the Infrastructure team with server maintenance, configuration, and troubleshooting in alignment with firm policies.
- Manage asset inventory for office technology, tracking updates, changes, and repairs in coordination with vendors.
- Provide technical support for conference room setups, ensuring smooth operation and anticipating user needs.
QUALIFICATIONS
Education and Experience
- 2 years of experience in PC hardware and software support, with a solid understanding of LAN/WAN and server fundamentals.
- Proficiency in Windows OS and Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
- Strong problem-solving skills with a proactive, solution-driven mindset.
Salary : $75,000 - $90,000
