What are the responsibilities and job description for the Customer Experience Specialist Tier I position at RENOVA ENERGY CORP?
Job Details
Job Location: Corporate - Palm Desert, CA
Salary Range: $17.00 - $18.00 Hourly
Description
The Service Assistant in an integral part of the service team, and in their valuable support role the responsibilities include, data entry, filing, handling mail, answering phones, and performing other clerical related tasks critical to office operations.
Objective of this role:
The RenovaPLUS Service Assistant is responsible for the incoming workflow of all communications and delegating them to the proper staff. The assistant acts as the frontline for the service brand and will help with office administrative duties and assist on overflow cases.
Key Responsibilities:
- Monitoring the Service Emails for internal and external customer inquiries
- Creating cases based on external and internal customer requests
- Delegating calls and emails to case owners including live calls and voicemails.
- Providing quick efficient updates to the customer when the case owner is not available
- Manages tile cases
- Responsible for opening and closing office administrative duties
- Opening Cases from the priority list
- Assist Maintenance Coordinators with Sending and Generating Site reports for customers
Qualifications :
- Customer Service Experience
- Critical Thinking and Problem Analysis Skills
- Computer Literacy
- Punctual
- Phone Skills
Qualifications
Salary : $17 - $18
