Customer Experience Specialist Tier I

Description

The CX Specialist Tier 1 is a reliable customer oriented agent responsible for providing exceptional customer service and resolving complex issues and scheduling for customers of Renova plus getting a Photovalic or Microgrid system serviced or repaired. Additionally, the specialist should be available to read and speak to other sections of Renova Energy, including Renova Roofs, and Renova Operations by providing an update to the customer/homeowner through the notes or records provided by team members to provide quality updates to the customer. 

Key Responsibilities:

• Monitoring the Service Emails for internal  and external customer inquiries 
• Greet customers and attentively listen to their requests and service calls through various service channels.
• Creating cases based on external and internal customer requests 
• Delegating calls and emails to case owners including live calls and voicemails.
• Providing quick efficient updates to the customer when the case owner is not available. 
• Manages tile cases  
• Responsible for opening and closing office administrative duties. 
• Opening Cases from the priority list. 
• Assist Maintenance Coordinators with Sending and Generating Site reports for customers. 

Qualifications :

• Customer Service Experience 
• Critical Thinking and Problem Analysis Skills 
• Computer Literacy 
• Punctual 
• Phone Skills 

Qualifications

Salary : $18 - $19