What are the responsibilities and job description for the Desktop Support Specialist position at REQ Solutions?
Job Title: Desktop Support Specialist
Location: Memphis, TN
Duration: 3 Months Contract (Right to Hire)
Shift: 2 days 10:00 AM to 7:00 PM, 3 days 8:00 AM - 5:00 PM (Monday to Friday)
Note: Local candidates who can work n W2 basis without any sponsorship are encouraged to apply.
Pay Range: $22/Hr - $27.50/Hr
Job Description:
- Identify, manage, escalate, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
- Troubleshoot all information technology issues, including software, hardware, and networking.
- Monitor installed systems, identify problems, and take corrective action.
Key Responsibilities:
- Provide basic technical support to clients with a Customer Service Attitude.
- Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems. Creating constructive, customer centered relationships with onsite staff.
- All while treating each individual with premier customer care and empathy.
Education and Experience:
- 3 - 5 years of related work experience, or an equivalent combination of education and experience.
- Excellent communication skills.
- This position requires a self-starter and good self-governance
- The ability to work in a team environment or alone and commit to a flexible work schedule.
Salary : $22 - $28
