Senior Technical Analyst

Description

Introduction

Do you have the career opportunities as a Senior Technical Analyst you want with your current employer? We have an exciting opportunity for you to join Research Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Research Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include :

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note : Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Senior Technical Analyst where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The Senior Technical Analyst (STA) implements and supports a broad range of facility based ITG equipment. As the key technical service resource within the facility, the STA is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. The Sr. Technical Analyst participates in 24x7 oncall support with other members of the division staff. The Sr. Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The STA assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.

GENERAL RESPONSIBILITIES

Effectively works with division and corporate ITG personnel to ensure that division priorities and standards are achieved

Effectively works with customers, Service Desk and Technical Services personnel

Participates in facility-based IT project planning, as needed

Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

Mentors and trains Division Technical Analysts

Drives standardization and documentation relating to Facility Technical Analyst roles.

Exhibits deep, comprehensive knowledge of core infrastructures, including networking and server administration.

Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance

Responsible for ensuring technical documentation exists for locally supported systems, including Knowledge Base and support articles.

Investigates hardware problems and performs minor system hardware and communication connection repairs

Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction

Recommends process changes that improve the implementation, maintenance and support of facility and division-based IT equipment.

Coordinates work among the local technical services team.

Responsible for asset management tasks for the facility.

Communicates and escalates incidents and requests beyond scope of ability to senior service resources

Logs and tracks incidents and requests; reviews incident and request tracking databases

Aids and trains users on proper use of division and / or facility technology

Provides 24x7 on-call support based on division IT staff rotation

Maintains and protects confidentiality regarding all aspects of patient care and employee information

Adheres to Code of Conduct and Mission & Value Statement

RELEVANT WORK : 5 years

KNOWLEDGE, SKILLS & ABILITIES :

Required :

Ability to manage ambiguity

Demonstrable divergent / convergent thinking

Ability to conduct root cause analysis and other advanced problem-solving methods

Demonstrates broad knowledge of technology and solutions

Proactively manages resources and priorities workload

Demonstrated ability to multi-task

Possesses strong analytical skills

Effectively communicates verbally ad in writing

Demonstrated proficiency in MS Office applications

Provides onsite technology support on projects

Must be able to drive to assigned sites to complete work

Must be able to travel to remote facilities. (air / vehicle travel)

EDUCATION :

Bachelors Degree in Information Systems preferred or equivalent work experience

ITGtransforms healthcare and gives peoplehealthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20 states and the United Kingdom. Our team works tomove healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Sr Tech Analyst opening. Qualified candidates will be contacted for interviews.Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.