What are the responsibilities and job description for the Operations Manager position at Residence Inn Bozeman?
The Operations Manager oversees and able to perform all aspects of Housekeeping, Public Spaces, Laundry, and Maintenance departments in Veridea hotels. The position's primary responsibilities are to maintain an "always new" property, and to operate as effectively and efficiently as possible.
Essential Functions :
The Operations Manager must provide leadership of the operational departments in the hotel, working directly with the department's supervisors and staff, the General Manager, and Veridea's Procurement Manager.
- Housekeeping, Public Spaces and Laundry : build and maintain strong and effective departments.
o Develop and support department weekend supervisors.
o Ensure rooms are in exceptional condition by inspecting every stayover and checkout completed daily.
o Ensure all Vacant Ready Rooms are inspected daily and updated in the PMS by 10am.
o Ensure all Checkouts are departed and update the Front Desk.
o Ensure all Rooms are clean daily, leaving no rooms dirty for the next day.
o Ensure all Deep Cleans are completed twice a year and recorded.
o Ensure Housekeeping is alerting Maintenance of issues within rooms.
o Ensure PPI scores are in the Top 5% in respective franchise.
o Maintain an "always new" property.
o Meet budgetary requirements.
o Empower staff to uphold Veridea's standards of service, cleanliness, and product quality.
o Continue employee development toward management capabilities.
o Provide oversight to the Maintenance department head.
o Ensure Housekeeping maintenance tickets are being completed.
o Provide Procurement Manager with justification for any requested extra-budgetary purchases.
o Maintain an occupancy-appropriate staff.
o Provide staff with a monthly schedule for Housekeeping, Breakfast, Laundry, and Maintenance.
Publish schedule no less than one week prior to the month's beginning.
o Completes inventory of back of house products weekly.
o Product searches for extraordinary needs.
o Completes and has working knowledge of our procurement software.
o Provides support to other department heads.
o Works in cooperation with Hospitality Management Team and Procurement Manager.
Reporting :
This position shall report primarily to the General Manager and Assistant General Manager. In order to be successful, it is essential that the Operations Manager work in cooperation with each hotel's staff to ensure each property is "always new." It will be their responsibility to manage and prioritize a diverse and dynamic set of responsibilities and achieve and maintain excellent property standards in Veridea's hotels.
Job Duties :
1. Ability to accept directions and priorities from Supervisor and reliably follow-through on tasks.
2. Ability to perform job duties with a minimum of disruption to the guest.
3. Ability to be friendly and cheerful; interacts easily with strangers.
4. Ability to lead, cooperate, and support others.
5. Ability to work independently with little supervision.
6. Ability to manage people and make quick, thoughtful decisions.
7. Ability to be proactive and always thinking of the future.
8. Ability to safely work with cleaning equipment and cleaning chemicals including vacuum cleaners, brooms, mops, etc.
9. Ability to clean rooms in 40 minutes per industry standards and hold housekeeping accountable to a timeline.
10. Good hand dexterity required to dust, polish, make beds, fold towels, etc.
11. Grooming must meet Employee Handbook Standards.
An Operations Manager ensures housekeepers follow and maintain the below Essential Functions :
1. Assists all guests in a sincere and courteous manner, whenever possible going the extra mile and doing whatever it takes to ensure guest satisfaction.
2. Thoroughly and correctly cleans and sets up guest rooms within the industry average of 40 minutes according to Veridea operational policies and standards to ensure guest satisfaction.
a. Removes soiled bed and bath linens and replaces with clean linens.
b. Removes trash and debris from guest room.
c. Cleans all surfaces in bathroom area.
d. Dusts all surfaces.
e. Replenishes promotional materials / literature.
f. Replenishes room amenities.
g. Vacuums room.
h. Follows Extra Thoughtful Care procedures in stay-over rooms.
i. Reports unusual circumstances to supervisor.
j. Report's maintenance requests promptly.
k. Turns in articles left in rooms and registers them accordingly in Lost & Found Logbook.
3. Maintains clean and orderly cart and vacuum cleaner to maximize job efficiency.
4. Reports all "DO NOT DISTURB" or bolted door rooms to supervisor to ensure guest safety and maximize guest satisfaction.
5. Organizes storage areas to ensure the quality of the contents and to maximize job efficiency.
a. Checks stock to determine adequacy for day's work.
b. Re-stocks storage rooms and / or carts.
c. Pulls damaged and / or rewash linen and returns it to the laundry storage areas.
6. Lock's linen closets, linen chutes, and trash chutes to ensure maximum safety and security at all times.
7. Acquires working knowledge of the property and all facilities to respond to guest questions effectively.
8. Understands and applies all hotel safety and security procedures as required to maintain a secure and safe environment for employees and guests.
9. Keeps immediate superior promptly and full informed of all problems or unusual matters of significance coming to his / her attention so prompt corrective action can be taken.
10. Performs other duties as requested or required.
11. Holds everyone accountable for proper attire.
Salary : $62,000
