What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Residence Inn by Marriott - Norman OK?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and the ability to manage guest relations effectively in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
- Maintain accurate records of room availability and reservations using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are properly accounted for.
- Address any guest complaints or issues with professionalism and courtesy, striving for resolution to enhance guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are prepared for incoming guests.
- Utilize phone systems effectively to manage incoming calls and relay messages as needed.
Skills
- Strong phone etiquette to communicate clearly and professionally with guests over the phone.
- Experience in hotel management or hospitality management is preferred.
- Bilingual or multilingual capabilities are a plus, enhancing communication with diverse guests.
- Knowledge of guest relations best practices to foster positive experiences for all visitors.
- Familiarity with night audit procedures is advantageous but not required.
- Excellent interpersonal skills to build rapport with guests and colleagues alike.
- Ability to work well under pressure while maintaining attention to detail in a busy environment.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Schedule:
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Norman, OK 73069 (Required)
Work Location: In person
Salary : $15 - $16