What are the responsibilities and job description for the Front Desk Agent position at Residence Inn by Marriott Saginaw?
Residence Inn by Marriott in Saginaw is looking for a high energy customer service focused individual to join the team. Applicants should have a terrific smile and strong work ethic. Additionally, this individual should have open availability for scheduling purposes and be able to complete the following to be qualified.
Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service and address guest inquiries and concerns
- Handle guest requests, such as room changes, additional amenities, or special accommodations
- Process guest payments and maintain accurate records
- Assist with reservations and manage the hotel's booking system
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Requirements:
- Previous experience in the hospitality industry or front desk role preferred
- Excellent phone etiquette and communication skills
- Knowledge of hotel operations and procedures
- Strong customer service skills with the ability to handle difficult situations professionally
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Proficiency in using phone systems and computer software for reservations and guest management
- Must be available to work flexible shifts, including nights, weekends, and holidays
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the hotel.
Job Type: Full-time
Pay: $13.00 - $13.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Monday to Friday
Ability to Commute:
- Saginaw, MI 48604 (Required)
Ability to Relocate:
- Saginaw, MI 48604: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
