What are the responsibilities and job description for the Front Desk Agent position at Residence Inn by Marriott?
Job Summary
We are seeking a dedicated and enthusiastic Front Desk Agent to join our Residence Inn by Marriott team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere at our hotel or resort. This role requires strong communication skills, attention to detail, and a passion for guest services within the hospitality industry.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and direct them appropriately.
- Process reservations and manage room assignments using hotel management software.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in managing billing processes and ensuring accuracy in guest accounts.
Experience
- Previous experience in guest services or front desk operations within a hotel or resort setting is preferred.
- Familiarity with hotel management systems is an advantage.
- Bilingual or multilingual skills are highly desirable to enhance communication with diverse guests.
- Strong interpersonal skills and the ability to work well under pressure in a fast-paced environment.
- A background in hospitality management is beneficial but not mandatory.
Join our team as a Front Desk Agent where you will play a crucial role in creating memorable experiences for our guests!
Job Type: Part-time
Pay: $16.00 per hour
Expected hours: 16.00 per week
Schedule:
- Day shift
- Evenings as needed
- Morning shift
- Nights as needed
- Night shift
- Weekends as needed
Ability to Commute:
- Fargo, ND 58104 (Required)
Ability to Relocate:
- Fargo, ND 58104: Relocate before starting work (Required)
Work Location: In person
Salary : $16
