What are the responsibilities and job description for the Maritime Customer Service Associate position at RESOLVE MARINE GROUP, INC?
Resolve’s Maritime Customer Service Associate (Maritime Compliance Associate) works on-site at the Resolve’s office in Fort Lauderdale, FL. This individual will be part of a team providing mission-critical monitoring, operational risk assessment and reporting to our clients in an effort to ensure safe maritime navigation in Alaska AIS, Satellites, terrestrial Antennae, and Marine Navigation Radars.
Working Hours:
- 3rd Shift / Night Shift
- 4 Days A Week
- 10 Hour Shift
Position Responsibilities:
- Monitor vessel traffic scheme to detect anomalies and ensure vessel movements with minimal threat to the environment.
- Provide briefings and reports based on analysis to the APC Operations Manager.
- Communicate with co-workers, vessels, regulatory authorities, and clients in the event of anomalies detected.
- Provide information as requested to client vessels and assist in regulatory compliance.
- Assist in the improvement of vessel movement planning systems.
- Initiate response actions for a vessel emergency or oil spill in accordance with appropriate procedures.
- Maintain detailed logs, records, and reports.
- Participate in and support emergency response functions
- This position operates on a 7 day 24 hour rotational basis ensuring continual safe and efficient delivery of service to our client vessels. The Maritime Compliance Associate may be required to work extended shifts, nights, weekends and holidays. This position is also subject to emergency call back during a crisis event.
- Other duties as assigned.
