What are the responsibilities and job description for the Customer Support Expert position at Resource Management Concepts, Inc.?
Job Overview
RMC, a leading provider of professional services to government and commercial sectors, is seeking a highly skilled Senior Customer Tech Support Specialist to join our team. This role will provide Help Desk and server support to one of our customers onsite in Dahlgren, VA.
Key Responsibilities
Requirements
Benefits
RMC, a leading provider of professional services to government and commercial sectors, is seeking a highly skilled Senior Customer Tech Support Specialist to join our team. This role will provide Help Desk and server support to one of our customers onsite in Dahlgren, VA.
Key Responsibilities
- Provide technical support to clients via phone, email, or in-person
- Troubleshoot and resolve complex technical issues
- Collaborate with cross-functional teams to identify and implement process improvements
Requirements
- 6 years of experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as ServiceNow
- One of the following certifications: CASP , CCNP Security, or CISA
- Active TS/SCI clearance (DoD TOP SECRET clearance with Sensitive Compartmented Information access eligibility)
Benefits
- Competitive salary range $70,000.00 to $130,000.00 annually
- Tuition assistance and certification programs
- High-quality, low-deductible healthcare plans
- Pet insurance
- 401K package
Salary : $70,000 - $130,000
