Underwriting Customer Service Manager

Description

About Responsive 

Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the most respected insurance agencies to deliver a top-notch service and claims experience. 

Responsive is more than just our name—it is a culture of making auto insurance simple, affordable, and hassle-free. Being Responsive is how we fulfill our mission of raising the bar for service in auto insurance. 

What You Will Do 

The Manager will supervise the Underwriting and Customer Service team(s) and ensure that all processes are conducted efficiently and effectively. The Manager will plan, organize, manage, and evaluate the performance of the team(s). The Manager will develop, implement, and monitor work plans to achieve our business priorities. 

This role requires the Manager to continually improve work processes, procedures, and tools applicable to the team's responsibilities. Critically, the Manager will provide leadership to create and foster a high-performing, positive, data-driven, service-oriented work environment. 

The ideal candidate will possess strong organizational, time management, and conflict resolution abilities. Finally, the Manager will build a culture that encourages effective solutions and positive leadership.

Essential Duties

• Lead the teams to achieve or exceed goals and objectives. Communicate job expectations. Plan and monitor results, including coaching, supporting, and providing constructive feedback to employees.
• Demonstrate a continuous capacity to learn, adapt, and innovate as business conditions and needs change. 
• Identify business issues and opportunities. Determine the financial and operational impact and create systems or processes to address the situation. 
• Recruit, select, and train employees in a safe, secure work environment that enhances our unique culture.
• Manage employee work schedules, including assignments, training, vacations, and paid time off.
• Establish and implement customer service standards, analyze and resolve quality and customer service challenges, and recommend and implement process improvements.
• Improve operational workflows, enhance productivity, and reduce costs while maintaining quality standards.
• Communicate with internal and external resources on all relevant activities.
• Represent the Company as the underwriting corporate representative

Position Details

This is a full-time position open to candidates who fulfill the requirements. The compensation is competitive, and there is opportunity for the job responsibilities to grow based on experience, skill set, and performance. 

• This position is located in Plantation, Florida (100% on-site).
• Applicants must be willing to complete tasks outside of formal job requirements.
• A generous benefits package is offered.

Requirements

• Bachelor's degree required.
• History of operations management. Insurance experience is a plus. Demonstrated leadership abilities. Proven experience in managing teams and driving operational excellence.
• Strong problem-solving and analytical skills with the ability to interpret data and implement actionable solutions.
• Team-focused. Must be able to work with clients, other team members, and partners. 
• Availability to work, when required, after hours and on the weekend.
• Excellent verbal and written communication skills. 
• Bilingual English / Spanish verbal and written.
• Current Florida 2-20 Resident General Lines license or ability to obtain within initial 90 days.
• Demonstrated knowledge of Microsoft Office products.
• Enjoys working in a fast-paced environment and quickly acclimates to changes in processes/systems.

Responsive evaluates candidates using various methods, including interviews, work simulations, problem-solving exercises, and writing assessments.

The Responsive Offer

In addition to a friendly, collaborative environment, we offer a competitive benefits package, training, and ongoing growth opportunities, including:

• 401(k) with company match.
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health savings accounts with company contributions & life insurance options 
• Paid time off
• Holiday pay
• Paid and unpaid sick leave, where applicable, as well as short & long-term disability
• Diverse, inclusive & welcoming culture 
• Career development 

How to Apply 

Please use the “Apply” button at the top of the page to complete the application process. You will need to upload a cover letter explaining your interest in this position and a current resume.

The Responsive Culture

At Responsive, we know our business is only as good as our people. We value integrity and humility. We also give our employees the freedom to make common-sense decisions and offer new opportunities for growth and movement across all our departments. New hires join a dynamic team of people who are:

• Adaptable: As the industry evolves, we embrace change and learning. We actively drive new approaches and use new technologies.
• Collaborative: We accept personal responsibility and accept feedback from one another. We give and take suggestions respectfully and transparently.
• Engaged: We are curious and motivated to serve our fellow team members and customers. We are open to new training opportunities and recognize that putting good ideas into action provides value to our customers.
• Data-Driven: To protect our capital and stakeholders while boldly seizing market opportunities, we make decisions after we collect and analyze facts. We also use data to learn lessons from our successes and mistakes.

Responsive provides equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.