What are the responsibilities and job description for the Front Desk Agent position at Rest and Relax Inn?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and seamless check-in and check-out experiences. This role requires strong communication skills, attention to detail, and a passion for hospitality management.
Responsibilities
- Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out procedures.
- Manage reservations, including modifications and cancellations, while ensuring accurate data entry in the hotel management system.
- Provide information about hotel amenities, services, local attractions, and events to enhance the guest experience.
- Address guest inquiries and resolve issues promptly to ensure high levels of guest satisfaction.
- Maintain an organized front desk area, including managing phone calls and responding to emails in a timely manner.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Qualifications
- Previous experience in hospitality or customer service roles is preferred, particularly in hotel or resort settings.
- Strong communication skills; multilingual abilities are a plus to cater to diverse guests.
- Excellent organizational skills with the ability to multitask in a fast-paced environment.
- Proficient in using front desk software and technology; familiarity with hotel management systems is advantageous.
- A positive attitude and a commitment to providing outstanding guest relations are essential for this role.
- High school diploma or equivalent; further education in hospitality management is a plus.
Join our team as a Front Desk Agent where you will play a crucial role in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call
Location:
- Pensacola, FL 32504 (Preferred)
Ability to Commute:
- Pensacola, FL 32504 (Required)
Ability to Relocate:
- Pensacola, FL 32504: Relocate before starting work (Required)
Work Location: In person
Salary : $13