What are the responsibilities and job description for the Program Director position at Results Transformation Centers?
Job Description
The Program Director position is responsible for the daily operations of RTC, with a focus on membership/product sales, client retention, customer service, staff management, and the overall profitability of the center. The Program Director is also responsible for establishing and maintaining effective working relationships with staff and team members, while creating a fun and positive environment that clients will love and enjoy.
Essential Duties and Responsibilities
- Monitor & manage staff to include scheduling, disciplining, team building, training and ongoing development.
- Track, monitor and submit payroll inquiries.
- Professionally present company programs & products to guests & prospects.
- Set daily sales and service appointments & conduct follow-ups with clients, prospects and leads.
- Maintain high membership & merchandise sales and convert leads to clients.
- Meet & exceed all sales quotas.
- Track & monitor sales reports.
- Develop & implement client retention methods.
- Monitor inquires & entries into client retention software.
- Complete administrative work consistently & accurately.
- Assist & direct guests and members with high energy & enthusiasm.
- Handle member service issues in a polite & timely manner.
- Build positive relationships & good rapport with members and staff.
- Maintain professional work-related activity on social media.
- Flexible work schedule including weekends and holidays.
- Other duties as assigned.
Education/Experience/Qualifications
- Bachelor’s degree preferred.
- Management experience.
- Minimum of one (1) year (preferable 3) year of experience in sales and/or the fitness industry.
- Strong Customer Service Skills.
- Equivalent combination of education and experience may be accepted in lieu of degree.
- Advanced level experience with Microsoft Office (Word, Excel, Power Point) required.
- Certificates/Licenses
- Certification in Fitness Instruction/Group Training/Personal Training or Nutrition Preferred.
- Certification in CPR & First Aid required within the first 90 days of employment.
- Job Type: Full-time
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Experience:
- Program director: 1 year (Required)
Work Location: In person
Salary : $60,000 - $80,000