What are the responsibilities and job description for the Patient Access Rep position at Resurgens Orthopaedics?
Description
The Patient Access Rep is responsible for excellent customer service, greeting all patients, ensuring completion of all new or updated patient paperwork, scheduling appointments, insurance verification, worker’s compensation authorization, answering phones, and collecting all appropriate monies due at the time of service.
Requirements
EDUCATION AND EXPERIENCE
- High School diploma or equivalent
- One year of experience in customer service or reception, preferably in a healthcare environment.
SKILLS/ABILITIES
- Utilize functions of a multi-line phone system
- Basic Computer skills
- Strong customer service
· Ability to communicate clearly and concisely in all written and oral communications, including email.
· Strong organizational skills with great attention to detail
· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
· Ability to multitask
