Customer Success Manager

Job Description

Job Description

Benefits :

• Dental insurance
• Health insurance
• Paid time off

CUSTOMER SUCCESS MANAGER

As a Customer Success Manager, you will be the primary point of contact for our clients, ensuring they receive exceptional service and derive maximum value from our Transportation Management Systems software. You will work closely with clients to understand their needs, provide guidance on best practices, and drive product adoption and satisfaction. Your role is pivotal in building long-term relationships, promoting customer retention, and identifying opportunities for account growth.

Responsibilities

Take ownership post-implementation by partnering with the onboarding team to facilitate a smooth transition for new clients and ensure their successful adoption and integration of our solutions, demonstrating proactive leadership and strategic oversight.

Serve as the main point of contact for assigned accounts, addressing client inquiries, and resolving issues promptly.

Conduct training sessions to educate clients on the features and benefits of our Trucking Management Systems software.

Act as an advocate for the client within the company, conveying their feedback and needs to the relevant departments.

Develop and maintain strong, long-lasting relationships with key stakeholders and decision-makers.

Track client usage and performance metrics to identify areas for improvement and proactively address potential issues.

Drive renewal processes and identify opportunities for upselling additional products or services that meet the clients evolving needs.

Collect and analyze client feedback to guide product development and enhancements.

Develop and execute customer success plans tailored to each clients business objectives.

Work closely with sales, product development, and support teams to ensure a cohesive approach to customer success.

Qualifications

Bachelors degree in Business, Marketing, Logistics, or a related field.

Minimum of 3-5 years of experience in a customer success, account management, or related role, preferably within the software or logistics industry.

Demonstrate a comprehensive understanding of Transportation Management Systems (TMS) software with the ability to quickly grasp and adapt to new software systems. Provide expertise in Salesforce components, including managing user accounts, configuring workflows, overseeing security settings, and creating basic reports and dashboards to support operational needs.

Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively

Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.

Demonstrated commitment to customer satisfaction and success.

Ability to work effectively within a team and collaborate cross-functionally.

Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.

Willingness to travel as needed to meet with clients and attend industry events.

Benefits :

We offer a comprehensive benefits package designed to support the well-being of our employees and their families. This includes health insurance with two PPO plan options covering medical care, prescriptions, preventive services, and virtual visits, as well as dental and vision coverage. Additional benefits include voluntary short-term disability insurance, life and AD&D coverage, and a 401(k) plan with a 3% Safe Harbor contribution (subject to IRS HCE guidelines). Employees also receive generous time-off benefits for vacation, sick leave, and company holidays, along with eligibility for a corporate bonus or sales commission plan based on their role.

To Apply :

Please submit your resume and cover letter detailing your relevant experience and why you are a good fit for this role to our applicant tracking system (https : / / revenova- llc.careerplug.com / account).

This is a remote position.