HHR Supervisor

Exciting Opportunities Coming Soon!

Are you ready to be part of something remarkable? Revo Casino and Social House is expanding, and we’re on the lookout for talented and passionate individuals to join our Lebanon, NH team! Although the new casino isn't open just yet, we're creating a pool of professionals eager to make an impact from day one.

Be the First to Know!

If you’re interested in joining us when these roles open, let us know today! Simply submit your resume, and we’ll keep you informed as soon as applications are live.

Stay tuned for more updates—exciting things are just around the corner at Revo Casino and Social House!

Revo Casino & Social House in Lebanon, NH is a premier destination offering exciting gaming, bold flavors, and crafted cocktails. Our venue features Rebels, home to rebelliously good times and mouthwatering eats. We're seeking talented and passionate professionals to join our team and contribute to our vibrant, guest-focused environment.

Welcome to Revo Casino and Social House!

At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career.

We emphasize individuality and encourage our team members to be themselves. We’re not stuffy or corporate—we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel.

Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $12,000,000 to various charitable causes, reflecting our dedication to making a positive impact.

Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you’ll be part of a team that truly makes a difference.

Job Description:

In this role, you will be responsible for creating a supportive and motivating environment for our team members, ensuring compliance with company policies and state regulations, and maintaining the smooth operation of our gaming floor.

Key Responsibilities:

1. Provide top-tier guest service, fostering positive interactions with guests and employees, and demonstrating resilience in handling difficult situations in various business situations.

2. Possess in-depth knowledge of all gaming machines on the floor and the ability to determine accurate payouts.

3. Regularly assess and adjust staffing levels to optimize guest service on the gaming floor.

4. Maintain open communication with other department managers and offer excellent customer service to address guest needs.

5. Schedule and conduct training classes, issue memos, manage payroll records for department employees, and provide essential information to managers for team communication.

6. Complete all reports and projects assigned by the HHR Gaming Manager.

7. Be available to address any situations that may arise among department employees.

8. Ensure accurate jackpot transactions and compliance with internal controls, along with timely processing of jackpot slips and payments.

9. Verify the completion of all department paperwork, including jackpot slips, tax documents, and guest claim forms.

10. Oversee the proper functioning of all gaming machines, making them readily available for guest play.

11. Issue written and oral instructions, assign duties, and maintain high standards of work quality and adherence to HHR operation policies and procedures.

12. Resolve problems within the scope of authority and recommend courses of action for issues beyond the scope of authority to the Manager of HHR Operations.

13. Develop strong working relationships and customer service skills with guests and fellow employees.

14. Perform other duties as assigned.

Position Qualifications:

· High School diploma or GED equivalent is required, along with a minimum of two years of supervisory experience in a high-volume, complex environment.

· Excellent verbal, written, and interpersonal communication skills.

· Proficiency with word processing and spreadsheet software.

· Ability to formulate and communicate ideas and make independent decisions.

· Willingness to work in an environment exposed to secondhand smoke, moderate to loud noise levels, and varied light levels, including flashing lights.

Physical Requirements:

Ability to work in an environment exposed to secondhand smoke, moderate to loud noise levels, and varied light levels, including flashing lights.

Ability to stand, walk, bend for entire shift.

A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Join the REVOlution and help us maintain the vibrant and lively atmosphere of Revo Casino & Social House!

For more information, please visit https://revocasino.com

We celebrate diversity and believe that our differences make us stronger. We're an equal opportunity employer and welcome applications from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Night shift

Experience:

• Supervising: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $25