What are the responsibilities and job description for the Customer Service Representative position at Rex Viola-Farmers Insurance Agency?
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking for part-time or full-time employees. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Life Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Responsibilities
- Meet new business production goals and objectives as established.
- Provideexceptional customer service.
- Maintain client relationships with follow up phone calls.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Process customer policy change requests.
Requirements
- Must be a college graduate or equivalent experience
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Great Customer Service Skills.
Salary : $40,000 - $60,000