What are the responsibilities and job description for the Global Customer Quality Manager position at RGBSI?
KEY RESPONSIBILITIES
• Conduct monthly reviews of with Plant operations on 0km, launches and Field performance. Report status to Customer Quality Manager based on OEM Performance
• Implement improvement projects defined in masterplan globally / regionally)
• Implement strategies with OPS, PU, PC, SL, CPS to improve processes and products.
• Support internal and external audit conformance (AIAG 16949, OEM audits)
• Manage and motivate QA-teams in the plants and centrally by implementing OEM specific requirements across the product life cycle (Launch, Production, Warranty)
• Provide problem solving competence and direction to the Plants (e.g. 8D quality)
• Ensure Senior management visibility of Major Issues (Launch, 0km and Field).
• Lead or guide de-escalation Taskforces where needed in the event of a critical issues or Special supplier status in support of the plant.
• Be part of successful Customer visits, audits, run@rates
KEY RESULT INDICATORS
• Quality performance (CPPM, CNCR, IPPM, INCR, SPPM, SNCR, APQP Work products, Warranty performance)
