Sr. Manager, PMO (Professional Services)

About Rhapsody: 

Healthcare is innovating and you can be a part of it. Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this – to accelerate innovation by easing the data access burden. Imagine developing solutions that accelerate digital transformation. This is what we do at Rhapsody. By providing data exchange and data quality solutions that enable information - such as patient visit details, lab results, and billing balances– to move seamlessly from one system to another. Whether building an application or using one, every piece of the health ecosystem needs Rhapsody as a foundation. 

Most people will not ever see our products (that's how infrastructure works) and services during a medical visit. Our solutions run behind the scenes, and you can think of them as the central nervous system helping to move data to accelerate innovation and improve outcomes. If using your knowledge to help solve this important problem sounds rewarding, apply today at rhapsody.health. 

What we have to offer you: 

• Comprehensive benefits package on day 1 (medical, dental, vision, life, disability)  
• 401k with a generous company match 
• Unlimited PTO, sick time & volunteer days  
• An innovative, inclusive, and fun work environment 
• Continuous learning and development opportunities 

Summary:

As the Senior Manager, PMO – Professional Services, you will lead the project management function within the Professional Services organization, ensuring the successful delivery of customer projects and driving operational excellence. You will oversee the establishment of project management frameworks, governance processes, and best practices, while managing a team of Project Managers and Engagement Managers. This role requires a proactive leader who can handle project escalations, collaborate across teams, and continuously improve the project delivery processes to enhance customer satisfaction and organizational growth. 

Responsibilities:

• Establish PMO Governance: Develop and implement project management methodologies, processes, and governance standards to drive consistency and efficiency in Professional Services project delivery.
• Leadership and Team Development: Manage and mentor Project Managers and Engagement Managers, providing coaching, performance reviews, and professional development opportunities.
• Project Portfolio Oversight: Manage a portfolio of Professional Services projects, ensuring alignment with customer needs, timelines, budgets, and scope.
• Customer Relationship Management: Act as a trusted advisor and escalation point for customers, working to resolve project challenges while maintaining strong, collaborative relationships.
• Standardization and Reporting: Develop and maintain global project management standards, playbooks, and KPIs while tailoring approaches to regional and client-specific requirements.
• Operational Excellence: Collaborate with sales, implementation, and technical teams to ensure smooth transitions from sales to delivery, aligning efforts to achieve successful outcomes.
• Risk Management and Issue Resolution: Proactively identify risks, develop mitigation plans, and ensure timely resolution of project challenges.
• Continuous Improvement: Drive initiatives to enhance operational efficiency, improve customer satisfaction, and support scalability within the Professional Services organization.

Qualifications:

• 10 years of experience in project management, with at least 5 years in a leadership role within Professional Services.
• Proven success in managing and delivering complex Professional Services projects, preferably in the healthcare IT (HIT) industry.
• Extensive experience leading and mentoring Project Managers and Engagement Managers.
• Expertise in handling customer escalations and building strong customer relationships.
• Experience in creating and implementing project management KPIs, playbooks, and governance frameworks.
• Proven ability to work across global teams and multiple time zones.

Skills/Abilities:

• Exceptional leadership, organizational, and project management skills.
• Strong analytical and problem-solving abilities to address complex challenges.
• Excellent communication skills, both verbal and written, with fluency in English.
• Proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Visio, etc.) and business tools like Salesforce.

Rhapsody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.