What are the responsibilities and job description for the Front Office Coordinator position at RHC Group Management LLC?
Job Description
Job Description
About Rural Healthcare Group (“RHG”)
Rural Healthcare Group is a leading provider organization on a mission to improve the lives of people living in underserved communities through high-quality primary care. By creating a positive and motivating environment for our clinic-teams, we can improve the way we show up for our patients, and ultimately improve their experience and health outcomes. When our clinics thrive, so do our patients and communities.
Job Title : Front Office Coordinator
General Summary of Duties : Performs all front office functions including patient relations, answering telephones, taking messages, scheduling appointments, patient registration, insurance verification, copying, and creating / filing documents, cashiering and data entry,
Supervisor : Practice Manager
Supervisory Responsibilities : None
Major Responsibilities / Tasks :
- Answer and screens telephone calls in a courteous manner, and record messages for providers and other personnel.
- Greet patients and guests with a courteous and friendly manner.
- Schedule patient appointments and procedures according to established policies and procedures.
- Obtain accurate information from patients and ensure all registration forms are complete.
- Collect and enter patient and insurance payments and reconcile charges daily.
- Prepare insurance forms and associated correspondence.
- Follow up with insurance companies to ensure that verification is obtained timely and accurately.
- File documents in appropriate sections of patient electronic health record and keeps patient charts in proper order.
- Create letters and forms as needed according to company policies and procedures according to company policies and procedures
- Data entry of patient demographics and insurance information
- Maintain files and records in a confidential manner.
- Maintain organization and efficiency of front office, including office supply inventory.
- Maintain patient confidentiality.
- Perform other related duties as directed or assigned.
EDUCATION : High school diploma or GED.
EXPERIENCE : Minimum of two years of front desk experience in a medical office required.
Performance Requirements :
Knowledge :
Skills :
Abilities :
Equipment Operated : Office machinery including computers, fax, scanner, calculator, and photocopier. Occasionally lift and carry files up to 25 pounds.
Work Environment : Work performed in office environment. Involves frequent contact with staff and patients. May require working under stressful conditions.
Mental / Physical Requirements : Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. Stress can be triggered by multiple patient and staff demands and deadlines.
