Office assistant

Job Summary :

The Office Assistant at Marymount Manor, an RHF community, provides essential administrative support to the Property Manager and the team, ensuring smooth daily operations of the office.

This role is responsible for handling office tasks, answering phone calls, greeting residents and visitors, assisting with clerical tasks, and ensuring compliance with all administrative procedures.

The ideal candidate is organized, efficient, and enjoys working in a senior living or low-income housing environment.

Key Responsibilities :

Administrative Support :

• Assist the Property Manager in maintaining files, reports, and resident records in an organized and confidential manner.
• Manage incoming phone calls, emails, and mail, directing inquiries to the appropriate department or staff member.
• Schedule appointments and coordinate meetings as necessary for property management.
• Assist in the preparation and distribution of notices, newsletters, and other communications for residents.
• Perform data entry, including updating tenant information and processing work orders.
• Enter invoices and track their payment.

Customer Service :

• Serve as the first point of contact for residents, guests, and vendors by welcoming and assisting them in a friendly and professional manner.
• Address general inquiries from residents and visitors, ensuring a high standard of customer service is always maintained.
• Assist with resident requests, providing appropriate resources or escalating issues to the Property Manager.

Office Management :

• Maintain the cleanliness and organization of the office, ensuring supplies are stocked and equipment is functioning properly.
• Prepare reports, forms, and other documents as directed by the Property Manager.
• Assist with organizing community events or resident activities, including managing event logistics.
• Manage filing systems, both physical and digital, ensuring all documentation is properly labeled and stored.

Compliance & Reporting :

• Assist with processing rental applications, certifications, and recertifications, ensuring documentation meets HUD and RHF policies.
• Help track tenant lease agreements and other related documentation, ensuring deadlines and compliance requirements are met.
• Prepare and submit routine property reports to the Property Manager and RHF headquarters as needed.

Other Duties :

• Assist in the coordination of maintenance requests and follow up on the status of work orders.
• Perform any other duties that support the efficient functioning of Marymount Manor.

Qualifications :

Education & Experience :

• High School diploma or equivalent required; some college or administrative coursework preferred.
• Minimum of 2 years of experience in an administrative role, preferably in property management, senior living, or affordable housing.

Why RHF?

RHF is a national leader in senior and affordable housing, dedicated to providing safe, secure, and affordable housing for seniors, low-income families, and people with disabilities.

Join our team and make a difference in the lives of our residents while growing your career in a mission-driven organization.

Last updated : 2024-10-23