What are the responsibilities and job description for the Collections Specialist position at Rhode Island Counseling Associates?
Job Title: Temporary Collections Specialist (20 Hours/Week, 3–6 Months)
Location: Rhode Island Counseling Associates, 640 George Washington Hwy, Lincoln RI
Job Type: Part-Time, Temporary (20 hours per week, 3–6 months)
About Us:
Rhode Island Counseling Associates is dedicated to providing exceptional healthcare services while ensuring smooth financial operations. We are seeking a Temporary Collections Specialist to support our team by managing patient balances, securing payment methods, and maintaining open communication between patients and providers.
Job Summary:
As a Collections Specialist, you will play a key role in ensuring timely payments and reducing outstanding balances. You will be responsible for contacting patients regarding overdue balances, collecting credit card information for future payments, and communicating financial updates with healthcare providers. This position requires excellent customer service skills, attention to detail, and the ability to handle sensitive financial conversations with professionalism.
Key Responsibilities:
- Patient Outreach: Make outbound calls to patients to discuss outstanding balances, obtain updated credit card information for payments on file, and set up payment arrangements.
- Payment Collection: Secure payments via phone and process transactions accurately while ensuring compliance with financial and privacy regulations.
- Billing & Follow-Ups: Send payment reminders, follow up on past-due accounts, and provide patients with detailed account information as needed.
- Provider Communication: Keep healthcare providers and office staff informed about patient balances and payment status.
- Records Management: Maintain accurate documentation of all patient interactions, payment agreements, and account updates in our system.
- Compliance & Confidentiality: Adhere to HIPAA and company policies to protect patient financial information.
Qualifications & Requirements:
- Prior experience in medical collections, billing, accounts receivable, or customer service (preferred).
- Strong communication and negotiation skills, with the ability to handle sensitive financial discussions professionally.
- Knowledge of HIPAA regulations and patient confidentiality.
- Proficiency with medical billing software, payment processing systems, and Microsoft Office (Excel, Word, Outlook).
- Ability to work independently and manage multiple accounts efficiently.
- High school diploma or equivalent required; additional coursework in accounting, finance, or healthcare administration is a plus.
Schedule & Compensation:
- Part-time: 20 hours per week (flexible scheduling available).
- Duration: Temporary position (3–6 months).
- Compensation: $18 - $20 hourly
How to Apply:
If you are detail-oriented, customer-focused, and have experience in medical collections or billing, we’d love to hear from you! Please submit your resume and a brief cover letter!
Job Types: Part-time, Temporary
Pay: $18.00 - $20.00 per hour
Expected hours: 20 per week
Benefits:
- Opportunities for advancement
- Paid training
Ability to Commute:
- Lincoln, RI 02865 (Required)
Work Location: In person
Salary : $18 - $20
